About Bastion

Bastion is an independent agency that exists to put brands, organisations and people in a position of strength. Our integrated model sees brand, digital, social, influencer, experiential, media and research experts sitting side by side, working together on major brands to solve clients’ hardest problems.

We offer a breadth of specialist capabilities across the communications spectrum including Advertising, Social, Communications, Digital, Media, Experiential, Insights and Training.

Our model is not just based on the breadth of expertise, but the depth in each capability and out operating model, enabling us to work as seamlessly interconnected specialism. A true one stop shop.

Role Overview

As a Client Partner, you’ll take end-to-end ownership of strategic digital client engagements, from shaping and winning opportunities through to successful delivery and ongoing growth.

This is a senior, client-facing role for someone who can build trusted relationships at the executive level, shape complex digital engagements, and turn opportunities into meaningful growth. Sitting at the intersection of strategy, customer experience, technology, data and delivery, you’ll help clients navigate complexity, identify where digital can create greater value, and translate ambition into work that delivers meaningful business outcomes.

You’ll be commercially minded and deeply curious about digital and where it’s heading. You’ll be just as comfortable opening a new opportunity and shaping the strategic response as you are leading a major engagement, bringing together the right capabilities from across Bastion to make it happen.

Roles & Responsibilities

- Drive new business and growth opportunities
- Build trusted relationships with senior client stakeholders, including CMO, CDO, CPO and other executive leaders
- Lead strategic client engagements, setting direction and ensuring alignment from initial discovery through to delivery
- Identify and convert opportunities to grow existing client relationships and unlock additional value
- Partner with clients to shape digital strategies, roadmaps,



transformation programmes, and investment priorities
- Translate business objectives into clear, actionable direction for multidisciplinary teams
- Provide leadership across design, technology, data, martech, CRM, research, and delivery
- Maintain oversight of scope, commercials, margin, and engagement performance alongside our Delivery Leads
- Lead senior client communications, steering groups, WIPs, and executive updates with clarity and confidence
- Contribute to pitches, proposals, scopes of work, and major new business opportunities
- Bring a strong point of view on the changing digital landscape, including AI, data, personalisation, platforms, and emerging technology
- Connect the right capabilities to solve our clients’ challenges

Leadership and growth

This role is about more than managing client relationships. We’re looking for someone who can help us grow our business, our people, and our reputation in the Australian market.

You’ll help identify where we can create more value for clients, develop new opportunities, and turn great engagements into enduring partnerships. Internally, you’ll mentor consultants and emerging client leaders, raise the bar for engagement leadership, and help shape how we take our capabilities to market.

What You Bring

- You’ll be based in Sydney and bring significant experience from digital, consulting, product, technology, or agency environments
- 10+ years’ experience across digital, consulting, product, technology, experience design, or related fields
- Proven experience leading complex, multidisciplinary digital engagements for enterprise clients




- A robust track record of building trusted relationships with senior and executive stakeholders
- Strong commercial acumen, with experience growing accounts, shaping opportunities, managing scope, and protecting margin
- Demonstrated success contributing to or leading new business, pitches, and proposals
- The ability to move comfortably between strategy and execution, ensuring big ideas translate into achievable outcomes
- Broad digital fluency and the confidence to lead conversations spanning customer experience, product, technology, data, martech, CRM, and AI
- Excellent communication and facilitation skills, with the ability to bring clarity to complex situations
- A calm, pragmatic leadership style and the judgement to navigate ambiguity, competing priorities, and difficult decisions
- Genuine curiosity about where digital is heading and what that means for our clients and their customers
- Do positive by our team, do good by our clients, and deliver great work

What You'll Get

- The opportunity to play a meaningful role in growing our Australian business
- The chance to work with ambitious clients on complex, high-impact digital challenges
- Access to deep capability across strategy, experience design, technology, data, martech, and delivery
- The prospect to collaborate with specialists across the wider Bastion Group
- A collaborative culture built around great people, great partnerships, and great work
- 4 weeks annual leave + 5 ‘Happy days” per year
- Professional growth, with the autonomy and support to continue developing your leadership and consulting capability

Ready to build great client partnerships, unlock new opportunities, and help shape the next stage of growth in Australia? Apply now.

To apply, we need the following:

- A cover letter introducing yourself, telling us why you want to work with us and what excites you about the opportunity
- An up-to-date CV outlining your relevant experience
- At least two references we can contact - direct managers or leads from your recent roles. We won’t call them until things get serious between us... promise

📌 Client Partner - Digital (Sydney)
🏢 Bastion
📍 Sydney