MECCA RECRUITMENT GROUP: Providing clients and candidates with effortless, streamlined, and honest recruitment.

- Do you have an understanding and empathetic nature?
- Are you renowned for your problem-solving abilities?
- Do you have the skills to handle difficult conversations?

Who will you be working for?

Our client has recently experienced exceptional growth with a substantial expansion of their international footprint! This is an exciting time to join a firm with a global reach, who pride themselves on their transformative approach to wealth management solutions through innovation, asset servicing and technological leadership. As a valuable team-member, you will be encouraged to reach for the stars and grow within your role! With a global focus and offices spread throughout the world, our client offers a unique experience across multiple sectors for those members who wish to advance their career, in a supportive workplace.

What your day will look like:

- As the key contact for claimants through the death and disability claims process, you will be tasked with the end-to-end claim’s lifecycle.
- Work closely with team members to achieve shared team objectives and best client outcomes.
- Perform tasks as required to ensure all client outcomes are achieved in a smooth and timely manner.
- Provide exceptional customer service skills to actively seek information and determine the claimant’s circumstances,



needs and expectations.
- Commit to ongoing development of claims knowledge.
- Prepare and submit relevant distribution of benefits, claim staking letters and responses to objections.
- Assist Trustees with enquiries regarding Insurance claims and objections.
- Work with the external insurer to facilitate the assessment and administration of claims.
- Ensure ongoing document management and co-ordination with key stakeholders.
- Ensure a high level of service and work is completed within agreed service standards, with the claimant’s experience always kept at a high priority.

The ideal Candidate will possess the following:

- Strong knowledge of the Superannuation industry and relevant legislation
- Previous experience in a similar role within Superannuation
- An approachable attitude
- Exceptional investigative and problem-solving skills
- An eye for detail
- An empathetic nature and ability to navigate through difficult conversations
- Exceptional organisational skills
- Strong and effective communication and listening skills, both verbal and written
- Ability to identify, deliver and implement change when required

Equal Opportunity Employer
Our client understands that each and every team member brings with them their own unique qualities and is committed to ensuring a safe and positive workplace for all employees.

APPLY TODAY!

📌 Claims Consultant (Melbourne)
🏢 Mecca Recruitment Group
📍 Melbourne