Job Description

Oaks Perth Hotel are looking for a casual Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Key Responsibilities Include:

- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and productive check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues,



and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

- Monday to Sunday
- Shift times: 11pm until 7am
- Casual

Hourly Rates (excluding superannuation):

Monday - Friday: $34.96 per hour + penalties

Saturday: $41.96 per hour + penalties

Sunday: $48.95 per hour + penalties

📌 Night Guest Service Agent (Perth)
🏢 Oaks Hotels
📍 Perth