About Coco Republic

Coco Republic is a premier design destination, known for curating interiors that exude timeless elegance, sophistication, and effortless style. With showrooms across Australia and New Zealand, our brand is synonymous with timeless design, impeccable service, and beautifully crafted furniture. While we are deeply proud of our products, it is our people who bring the Coco Republic experience to life - a collective of passionate, creative, and driven individuals who inspire our clients every day.

About The Role

We’re looking for a highly organised and customer-focused Customer Operations Specialist to join our Customer Operations team at our Alexandria Head Office. This role plays an important part in ensuring our customers receive their orders in full and on time, while delivering the high level of service and attention to detail that Coco Republic is known for.

You’ll take ownership of orders throughout the fulfilment and pre-delivery journey, proactively communicating with clients, coordinating with internal teams and carriers, monitoring delivery timelines, and resolving any issues that may arise along the way. This is a fast-paced role suited to someone who enjoys working across multiple systems, is confident managing competing priorities, and takes pride in keeping things organised and moving forward. You’ll work closely with our showrooms, warehouse, logistics and customer service teams to ensure every order is delivered as smoothly as possible.

What You’ll Do

- Analyse and review orders to support the achievement of national delivered sales targets.




- Proactively communicate with clients regarding open orders, delivery timeframes and expected receipt dates throughout the order fulfilment and pre-delivery journey
- Maintain accurate customer and order information across relevant systems.
- Process invoicing, payment tracking, customer pickups and delivery requirements accurately and efficiently.
- Identify and resolve potential issues relating to order fulfilment, delivery and customer experience.
- Work closely with showrooms, warehouse, logistics, carriers and other internal stakeholders to coordinate successful deliveries.
- Identify opportunities to improve order management processes and the overall customer experience.
- Contribute to a collaborative team environment and support broader administrative tasks as required.
- Meet agreed KPIs and performance targets across customer experience, order management and delivery.

Who You Are

- Experienced in customer service, order management, administration, logistics or a similar coordination role.
- Highly organised, with excellent attention to detail and the ability to manage multiple orders and priorities at once.




- Confident communicating with customers and internal stakeholders by phone and email.
- Naturally proactive, with the ability to identify potential issues before they become problems.
- Comfortable working with multiple systems and platforms, and quick to learn new processes and technology.
- Target driven, with an understanding of working towards KPIs and measurable outcomes.
- Strong problem-solving skills, with a practical and solutions-focused approach.
- Able to build positive and professional relationships with customers, carriers and internal stakeholders.
- Resilient and adaptable, with the ability to remain calm and organised in a fast-paced environment.
- A team player who takes accountability for their work and is always looking for ways to improve.
- Committed to delivering an exceptional customer experience and representing the Coco Republic brand positively.

Why Join Coco Republic

- Performance incentives
- Leave on your birthday – because your special day matters
- Ongoing learning and career development opportunities
- Generous product discounts for you and your loved ones
- A warm, collaborative team culture where people and creativity shine
- Access to our Employee Assistance Program, anytime you need it
- Paid parental leave and a commitment to work-life balance

Apply now to start your Coco Republic journey. Please note, only shortlisted candidates will be contacted. Coco Republic is proud to be an equal chance employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

📌 Customer Operations Specialist (Sydney)
🏢 Coco Republic
📍 Sydney