Want to be part of the MCG Casual Customer Service Event Day team?

- Are you passionate about providing exceptional customer service and creating unforgettable experiences for our patrons and visitors?
- Does the opportunity to work at one of Melbourne’s most iconic venues excite you? Come and work at the MCG and be part of the magic!

The Melbourne Cricket Club has the public responsibility of managing one of the largest and most successful stadiums in Australia and the world – the Melbourne Cricket Ground (MCG). The MCG is host to more than 70 major events annually, attracting over three million patrons and visitors. We are recruiting for our MCG event day team in the role of Customer Service Attendant (Level 1). Being friendly and welcoming is a good start, but we are especially looking for people who are committed to the craft of excellent customer service.

This role is about customer service, first and foremost. Events are what bring customers through our gates, but it is exceptional service that brings them back. At the MCC, we live and breathe Elevate, our customer service philosophy, bringing a genuine, customer-first mindset to every shift and treating every interaction as a chance to make someone's day.

Working at the MCC means being part of a team that takes real pride in the experiences we create, for our patrons and for each other. If you are the kind of person who notices what someone needs before they ask, and offers to help without being asked, this is your role.

To be successful in this role, it is essential that you have:

- A can-do, positive mindset that you choose to bring to every shift; a genuine smile, the instinct to welcome people warmly and farewell them with a genuine goodbye
- A genuine passion for customer service, and pride in holding yourself to a high standard, whether you are looking after one person or ten thousand.
- A strong commitment to creating and delivering unforgettable experiences for diverse crowds and teams.
- A genuine interest and care in looking after our patrons – whilst we can have crowds of up to 100,000 people, we want each customer who walks through our gates to feel welcomed when attending our events!
- Strong verbal communication and problem solving skills Sometimes problems can come your way but it’s how we work together as a team to provide solutions to ensure the patron experience isn’t compromised.
- The flexibility to work in a range of locations across the stadium – this may include welcoming patrons at our ticket turnstiles, answering directional questions in the seating bowl, greeting patrons at functions and ensuring all fans are having a good time.





To ensure the MCC can meet its staffing requirements for every event, it is essential that you can meet all of the following requirements:

- Be available to work a minimum of 30 events offered during the calendar year (1st January – 31st December) inclusive of eight (8) Marquee events. These events are outlined in the Availability for Work and Rostering Policy & Procedure document which is reviewed annually.
- Be available to work Thursday nights, Friday nights, the weekend and Public Holidays.
- Are over the age of 18 before 10 November 2026
- Be available to attend a face to face 20 min interview at the MCG on 13 October 2026 (between 4:00pm – 7:00pm) OR 15 October 2026 (between 11:00am – 2:00pm).
- Be available to attend a mid-week induction and training session on Tuesday 10 November 2026 5:00pm – 7:30pm OR Thursday 12 November 2:00 – 4:30pm

For a more detailed description of the role please refer to the Position Description and the Position Task Analysis document by clicking the link here. We are proud to be recognised as a Disability Confident Recruiter and welcome applications from everyone. Additionally, the MCC is a Mental Health First Aid Accredited Organisation.

If you believe you have what it takes to work with the MCC team, please apply by clicking on the “Apply Online” button below. Simply upload your current resume and cover letter highlighting your customer service experience and complete the online questionnaire.

Due to the large volume of interest in these positions, unfortunately we do not provide individual feedback for unsuccessful applicants. Only shortlisted applicants will be invited to attend an interview.

Please note that applications will not be considered if they:

- Have an incomplete questionnaire and application
- Are received after the ad has closed.
- Are not able to attend the interview times and induction/training times.
- Are not able to meet the availability for events outlined above.

Application close on COB 17 September 2026. This ad maybe withdrawn prior to the closing date depending upon the volume of applications received. Please note, agency submissions will not be considered for this position

This role is subject to relevant pre-employment checks,



including National and International Police Checks, Right to Work in Australia, and a current Victorian Working with Children Check.

Privacy Statement

At the Melbourne Cricket Club we value your privacy. When you apply for a role, whether a single position or as part of our casual event workforce, we collect personal information to support your application.

We may collect personal information such as name, contact details, confirmation of age, evidence of your valid work rights and demographic information for diversity and inclusion purposes. This information is used solely for recruitment purposes and progression. What we collect depends on the role so not everything may apply to you.

Your information is stored and managed on Dayforce, a third-party human resource platform the MCC uses for recruitment and workforce management. Within the MCC it is shared only with staff who need it to make recruitment decisions.

The MCC may use approved artificial intelligence (AI) tools to assist staff in handling your personal information. All decisions that affect you are made or reviewed by an MCC staff member.

If you choose not to provide your personal information, we may not be able to consider or progress your application. If you have any questions about how we handle your personal information or would like to gain access to or correct your information, please contact [email protected] For more information on how the MCC manages personal information, please view our Privacy Policy.

For more information on how the MCC manages personal information, please view our Privacy Policy.

Inclusion Matters The Melbourne Cricket Club is committed to creating a diverse, inclusive and welcoming environment at the MCG. We encourage applications from people of all backgrounds, including people of different genders, ages, cultural backgrounds, First Nations peoples, people with disability, and people of all religions and sexual orientations. We aim to ensure that the recruitment and candidate experience is as accessible and inclusive as possible.

If you require an adjustment during the recruitment process (including alternate formats of the application form) or have an enquiry about available support, please email [email protected] or call 03 9657 8888.

The MCC is committed to providing a protected and welcoming environment for everyone, including children and young people, and has zero tolerance for child abuse and harm. To read more about our commitment, please visit this link.

MCC Values To read more about the MCC’s Values, please follow the link found here.

📌 Customer Service Attendant - Level 1 Event Day Casual (Melbourne)
🏢 Melbourne Cricket Club
📍 Melbourne