We are currently hiring multiple resources for a Service Management project with a Telco client in Sydney. We encourage you to connect with us for a confidential discussion about any of the roles below.

Apply now or contact:
Nidhi – [email protected]
Melissa – [email protected]

1.) SIAM Architect
Role & Responsibilities

- Design and implement SIAM operating models, governance and service integration across complex, multi-vendor environments.
- Drive end-to-end service ownership, accountability and effective collaboration across internal teams and service providers.

Skills Required

- 8–10+ years’ experience in IT Service Management, Service Delivery or Operating Model roles, with proven SIAM implementation experience

2.) Service Management Consultant
Role & Responsibilities

- Assess, design, and improve ITSM processes across complex enterprise environments.
- Translate business requirements into practical service management solutions and process improvements.

Skills Required

- 5+ years’ experience in IT Service Management or IT Operations with strong ITIL knowledge

3.) Major Incident Manager / Lead
Role & Responsibilities

- Lead major and critical incidents, coordinating technical resolver groups and driving timely resolution.
- Manage war rooms, escalations, stakeholder communication, timelines and action logs throughout the incident lifecycle.

Skills Required





- 4–7+ years’ experience in Incident Management, ITSM or IT Operations, including major incident management in 24×7 environments.

4.) Observability Lead
Role & Responsibilities

- Design and lead enterprise observability solutions across metrics, logs, traces and events.
- Improve monitoring effectiveness, reduce alert noise and provide service-centric visibility across complex environments.

Skills Required

- 7+ years’ experience in SRE, Operations, Platform or Production Engineering with proven observability experience.
- Robust knowledge of modern observability platforms such as Dynatrace, Datadog, AppDynamics, New Relic, Prometheus, Grafana or Splunk.

5.) E2E Monitoring Lead
Role & Responsibilities

- Design and lead end-to-end monitoring solutions across applications, infrastructure and business-critical services.
- Develop effective alerting and event correlation strategies while improving service reliability and reducing alert fatigue.

Skills Required

- 7+ years’ experience in Monitoring, Operations, SRE or Production Support, with proven E2E monitoring experience.
- Strong application, infrastructure and observability knowledge, with experience across enterprise monitoring platforms and cloud environments.

If you are available and interested in these opportunities, please share your updated resume in Word format and a member of our team will give you a call for a confidential discussion.

📌 Multiple Service Management & SIAM Opportunities (Sydney)
🏢 Kings Resources
📍 Sydney