Role Purpose The Non-Production Environment Manager is responsible for managing and supporting all testing environments (PTEST, STEST, VTEST) used for development, testing, training, and business-as-usual activities.

The role ensures these environments are:

- Available and stable

- Secure and properly configured

- Ready for testing and deployments

- Quickly restored when issues occur

This person also coordinates issue triage, manages environment-related risks, and maintains knowledge of how various applications and systems work together.

Required Experience

Technical & Industry Experience

- Experience working in large and complex organisations.

- Experience in industries such as:

- Postal services

- Logistics

- Transport

- Retail
- eCommerce

Environment & Release Management
- Strong experience managing enterprise test environments.

- Experience handling software releases and deployments.

- Experience with incident, change, and release management processes.

Stakeholder Management
- Ability to work across technical and business teams.

- Robust communication and coordination skills.

- Experience facilitating issue triage and problem-solving workshops.

Technical Skills

Essential Knowledge

- SAP applications

- Oracle applications

- Microsoft technologies

- Application dependencies and integrations

- Enterprise environment management

Monitoring & Troubleshooting
- New Relic

- Sumo Logic

- Log analysis and dashboard monitoring

- Root cause investigation

Process Knowledge
- ITIL Incident Management

- ITIL Change Management

- ITIL Request Management

- ITIL Conflict Management

Qualifications

Preferred Certifications

- ITIL Certification

- Agile Certification





- PMP Certification

- Other Project Delivery Certifications

Key Personal Attributes

Process Management

- Creates and improves operational processes.

- Removes inefficiencies and simplifies ways of working.

- Uses data and feedback to improve outcomes.

Relationship Building
- Builds trust with diverse stakeholders.

- Works effectively across teams.

- Resolves conflicts professionally.

Action Orientation
- Takes initiative and ownership.

- Responds quickly to issues and risks.

- Drives action even when information is incomplete.

Digital Mindset
- Embraces new technologies.

- Uses data and insights to improve decisions.

- Promotes digital ways of working.

Results Focus
- Delivers high-quality outcomes.

- Works through challenges to achieve goals.

- Helps remove barriers for others.

Key Responsibilities

Environment Management

- Ensure all non-production environments are available, secure, and fit for purpose.

- Manage and support test environments throughout the project lifecycle.

- Monitor environment health, availability, and performance.

- Coordinate environment setup and configuration for projects and testing activities.

- Ensure environments comply with security and data protection requirements.

Release & Deployment Management





- Plan and coordinate software releases and deployments.

- Work with application support teams to deploy code with minimal impact to testing.

- Manage release schedules and deployment plans.

- Communicate deployment timelines and risks to stakeholders.

- Conduct post-release reviews and identify improvement opportunities.

Incident & Issue Management

- Lead triage sessions to identify and resolve environment issues.

- Troubleshoot complex technical problems across multiple applications.

- Coordinate teams to quickly resolve incidents and defects.

- Ensure clear communication during outages and service disruptions.

Vendor & Partner Management

- Work closely with vendors and suppliers.

- Manage vendor support tickets and escalations.

- Partner with vendors to adopt recent platform features and capabilities.

- Coordinate migration activities where required.

Continuous Improvement

- Improve environment management processes and governance.

- Enhance monitoring, logging, and reporting capabilities.

- Drive innovation and adoption of new technologies.

- Maintain documentation, standards, and best practices.

Stakeholder Management

- Act as the link between:

- Development teams

- Operations teams

- Quality Assurance (QA) teams

- Business stakeholders

- External vendors

- Provide regular updates on environment status, risks, and releases.

- Build strong working relationships across teams.

Training & Knowledge Sharing

- Create and maintain environment management documentation.

- Train teams on release and environment management processes.

- Share lessons learned and best practices.

📌 Environment Manager (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne