About the role

Join our friendly team and become part of a highly productive and reputable organisation.

This is a work from home role.

- Are you organised & love a challenge?
- Do you want to work in a young energetic team and fast paced setting?

The Realise Group is a leading Market Research company, specialising in the design and management of Customer Experience measurement programs. We provide Mystery Shopping, Auditing and Intercept Interviewing programs and tailored research projects.

Key responsibilities

- Co-ordinating mystery shoppers and scheduling tasks
- Meeting client project deadlines
- Recruiting, training and providing feedback to your field team
- Reviewing, editing and quality checking of field work data
- Handling customer service enquiries via phone, email and web, according to customer service standards
- Maintaining online database of field team
- Working co-operatively with project co-ordination team to achieve team goals and deadlines
- Contribute to administration process of field team documents
- Ensure key processes and procedures are followed
- Assisting with ad-hoc duties

About you

- Must have home office setup
- Competent in Microsoft Word and Excel
- Good computer skills, touch typing and ability to pick up new software packages quickly




- You're a natural multi-tasker with the ability to prioritise competing tasks and stay focused in a fast-paced environment
- Ability to manage time efficiently to meet deadlines, with willingness to stay back to achieve them at times
- Proactive attitude and willingness to go above and beyond to achieve successful results
- A high level of attention to detail
- Excellent communication skills for email and phone contact with field team
- Great customer service skills and an ability to build relationships with our team
- Ability to take direction and follow procedures and/or instructions

If you have a "make-it-happen" attitude with a genuine desire to exceed expectations, we would love to hear from you! Computer literacy is essential, but no prior experience necessary as training will be provided on mystery shopping specific software. Ideal return to work or entry into an administrative role.

To apply please email your covering letter AND resume to [email protected] with "Mystery Shopping Co-ordinator” in the subject of your email.

Shortlisted applicants will be sent a screening questionnaire before progressing to the next stage.

📌 Mystery Shopping Co-ordinator (Melbourne)
🏢 The Realise Group
📍 Melbourne