- Set and lead experience strategy at scale across complex journeys and portfolios
- Translate enterprise strategy into cohesive, future-focused experience frameworks
- Provide senior craft and design leadership across UX and UI outcomes
- Own usability, accessibility, coherence and quality of design execution
- Resolve complex design problems and establish experience guardrails
- Partner with CX, Digital Product, Technology and senior stakeholders on experience roadmaps and backlog prioritisation
- Guide tradeoffs based on customer value, risk and business impact
- Embed and govern the Group Design System
- Drive accessibility maturity and identify reusable patterns
- Ensure consistent, scalable experiences across markets and channels
- Use insights, validation and performance measures to reduce experience risk and improve customer and business outcomes
- Uplift the Design Practice through leadership, coaching and continuous improvement
- Deliver end-to-end UX and UI design across digital products, channels and services as part of a nine-month AI and automation project

Requirements

- A tertiary qualification, or equivalent formal education, in design, psychology, business, technology or IT
- Strong grounding in human centred digital disciplines
- Extensive experience across UX, UI and user research within complex digital product or service environments
- Expertise in experience strategy and end to end design
- Ability to define, govern and evolve customer journeys across multiple touchpoints and channels
- Solid hands-on design capability across web, responsive and mobile platforms
- Exceptional attention to usability, accessibility, consistency and visual quality




- Ability to integrate user research, data and insights into experience direction and design decisions
- Experience using design systems to translate complex problems into scalable solutions
- Experience working in Agile environments
- Experience partnering with CX, Digital Product and Technology teams
- Experience ideally within regulated or complex domains
- Previous experience working with AI automation to leverage an uplift in process

Core Competencies

Demonstrates expertise in experience strategy, UX and UI design, and user research, with a strong focus on usability, accessibility, and design quality across digital products. Proven ability to lead design initiatives, integrate insights into decision-making, and collaborate with cross-functional teams in complex environments.

Highest-signal resume keywords

- Experience Strategy
- UX Design
- UI Design
- User Research
- Agile Environments

Hard Skills

- Human Centred Design
- End-to-End Design
- Design Systems
- Usability
- Accessibility
- Responsive Design
- Mobile Design
- Data Integration
- Customer Journey Mapping
- Complex Problem Solving

Soft Skills

- Leadership
- Coaching
- Collaboration
- Attention to Detail
Continuous Improvement

Certifications & Qualifications

- Tertiary Qualification in Design
- Tertiary Qualification in Psychology
- Tertiary Qualification in Business
- Tertiary Qualification in Technology
- Tertiary Qualification in IT

Industry Keywords

- Digital Products
- User Experience
- User Interface
- CX
- AI Automation
- Regulated Domains
- Complex Domains
- Design Practice
- Experience Frameworks
- Experience Guardrails

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📌 Senior UX Designer (Melbourne)
🏢 Jobtailor
📍 Melbourne