Job Description

THE OPPORTUNITY

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We're now welcoming applications for a Senior Case Manager to join our supportive, purpose-driven team in Adelaide. This is deeply meaningful work where your expertise, empathy and ability to navigate complex claims can have a profound impact on injured workers, their employers and the wider community.

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This is a permanent, full-time position based in our Adelaide office, with flexibility to work from home.

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Why Join EML?

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An Award-Winning Celebratory Culture That Recognises You

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EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

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Flexibility That Supports Your Life

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After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

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- Monthly rostered days off , or
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- A 9-day fortnight
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Giving you more control over your time and work-life balance.

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Grow With a Specialist Organisation

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Because personal injury is the only thing we do, EML offers a stable and future-focused career in the industry. Our deep expertise, purpose-driven work and development pathways help you build a long-term career where your skills and experience are valued.

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EML's investment in AI-powered technology is also designed to reduce administration, giving you more time to focus on what matters most - supporting people through their recovery and return to work.

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What You'll Be Doing

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- Preparing and implementing proactive claims strategies within required timeframes to achieve optimal outcomes and minimise claim costs.
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- Building and maintaining strong relationships with internal and external stakeholders to progress strategies and actions.
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- Assessing liability and recovery matters in line with relevant legislation and policies, while undertaking ongoing reviews of entitlements and payments.
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- Proactively managing rehabilitation providers and approving rehabilitation and wellness plans in accordance with self-insurance guidelines.
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- Supporting injured workers through their recovery by promoting health and wellbeing and empowering them to actively participate in their treatment and return-to-work journey.
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- Providing coaching, guidance and support to team members and assisting with escalated or complex claims matters.
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What We're Looking For

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We're looking for an experienced claims professional who combines technical expertise with genuine empathy and a strong commitment to achieving positive outcomes for injured workers.

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- Demonstrated experience in workers compensation claims management, ideally within a self-insured environment.
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- An empathetic, resilient and motivational approach to providing customer-centric support.
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- Strong written and verbal communication skills, with the confidence to navigate challenging conversations.
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- Excellent attention to detail and a robust commitment to accuracy.
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- Highly developed stakeholder engagement and relationship management skills.
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- The ability to proactively identify opportunities, develop effective strategies and drive claims outcomes.
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- The confidence and experience to provide coaching, guidance and support as a senior member of the team.
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WHAT WE OFFER

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We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

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EML provides career opportunities and great employee benefits, including:

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- A diverse and collaborative team culture like no other
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- Flexibility to work from home to support work/life balance
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- A corporate wellbeing program with discounted health insurance and gym membership
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- Generous discounts from over 350 retailers through our RewardsHub program
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- Comprehensive learning and development opportunities to help you reach your full potential
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- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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- Companywide events to stay connected and celebrate success
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- Entitlement to annual company incentive scheme + salary reviews
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- Up to 16 weeks paid parental leave, plus super
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📌 Senior Case Manager (South Australia)
🏢 EML
📍 South Australia