ABOUT US

The People Initiative is a recruitment agency changing the game in the industry. Every placement we make creates a positive impact within the not-for-profit community. We're proud to be partnering with a a highly regarded Canberra law firm, to recruit a qualified and personable Front Desk Executive to join their Operations Team.

As the welcoming face of the firm and the first point of contact for clients, stakeholders, and visitors, this is an excellent opportunity for someone who takes pride in delivering exceptional service, staying organised, and ensuring the smooth day-to-day operation of a professional office environment.

The Position: Front Desk Executive/Receptionist

We are seeking a motivated, reliable, and polished Front Desk Executive to join SHG's Operations Team, reporting directly to the Operations Manager. This is a varied and highly visible role suited to someone who enjoys being organised, interacting with people, and taking ownership of a broad range of administrative and front-of-house responsibilities.

You will be responsible for ensuring clients and guests receive a professional and welcoming experience, while supporting the wider team with reception, communications, meeting rooms, events, mail, office administration, and day-to-day operational requirements.

In This Role, You Will:

- Front of House: Welcome and assist all clients, guests, and contractors, ensuring a professional and positive experience from arrival through to departure.
- Reception & Communication: Manage incoming calls, transfer enquiries to the appropriate team members,



and ensure messages and voicemails are passed on within one business hour.
- Meeting Rooms: Coordinate SHG meeting rooms, prevent double bookings, and ensure rooms are appropriately prepared and reset following appointments.
- Leads & Enquiries: Enter current leads into EvolveGo, collect relevant client and matter information, conduct conflict checks, and ensure enquiries are directed to the appropriate team within one business hour.
- Office Operations: Liaise with the landlord and Operations Manager regarding office maintenance and assist with the smooth running of the workplace.
- Mail & Couriers: Manage incoming and outgoing mail, including scanning and saving documents into EvolveGo, organising mail rounds, and arranging couriers where required.
- Events: Coordinate internal events, including catering, room set-up, supplies, and name tags.
- Office Supplies: Manage weekly grocery and stationery orders and monitor stock levels to ensure the office remains appropriately supplied.
- Team Support: Assist with archive duties during periods of leave and participate in staff meetings, social activities, marketing, and training initiatives.

About You:

- You are professional, polished, and confident, with a natural ability to make clients and visitors feel welcome.




- You have excellent communication and organisational skills, with strong attention to detail.
- You are reliable, proactive, and able to prioritise competing tasks in a busy professional workplace.
- You are comfortable communicating with clients, stakeholders, contractors, and internal team members.
- You take ownership of your responsibilities and have a practical, can-do approach to supporting a team.
- You are comfortable working with administrative systems and maintaining accurate records.
- Previous experience in reception, administration, qualified services, legal services, or a similar client-facing environment would be highly regarded.

What We Offer:

- The opportunity to join a respected Canberra law firm as a key member of its Operations Team.
- A highly visible role where you will be an integral part of the firm's day-to-day operations.
- A varied position combining front-of-house, administration, client service, and office coordination.
- The opportunity to work alongside a professional and supportive team.
- A role where your organisation, communication, and attention to detail will make a genuine difference to the client and staff experience.
- The opportunity to contribute to internal events, marketing, training, and wider team activities.

To Apply:

Please submit your application via Seek, including your resume and a brief cover letter outlining your suitability for the Front Desk Executive position. For any questions or a confidential conversation, contact our team at [email protected]

We look forward to hearing from you!

📌 Receptionist/Front Office Executive (Canberra)
🏢 The People Initiative
📍 Canberra