Job Description

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.

This is a excellent opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

- Lead the Front Office Team to deliver peak moments to our guests
- Create welcoming places and memorable experiences not only for our guests but also for your team
- Provide excellent customer service and resolve guest issues in a timely and professional manner
- Empower our team to always go the extra mile for our guests
- Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
- Monitor and report on key performance metrics to identify areas for improvement
- Participate in the development and implementation of front office policies and procedures
- Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
- Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

📌 Front Office Manager - Mercure Perth on Hay
🏢 MERCURE
📍 Perth