Job Description

Sofitel Brisbane Central is looking for an experienced and passionate Reservations Manager to join our leadership team. Reporting to the Director of Sales & Marketing, you will lead a talented team of Reservations and Guest Service professionals, driving reservation conversion, revenue performance and exceptional guest experiences from the very first interaction.

This is a fantastic prospect for a commercially minded hospitality leader who loves developing people, maximising revenue and delivering service with a genuine touch of luxury.

What you'll be responsible for

- Lead, coach and inspire the Reservations team to achieve exceptional sales and service results.
- Maximise reservation conversion, upselling opportunities and average room rate.
- Ensure every reservation enquiry is handled promptly, accurately and with a personalised luxury approach.
- Manage rates,



inventory and distribution across Opera, TARS and GDS.
- Partner closely with the Revenue Manager on pricing, yield management and revenue strategies.
- Ensure VIP, returning and regular guests receive personalised recognition and their preferences are delivered.
- Maintain strong collaboration between Reservations, Front Office, Guest Experience and Sales & Marketing.
- Monitor team performance, service standards and reservation handling times, providing ongoing coaching and development.
- Ensure accurate reservations, guest profiles, room inventory, packages, commissions and reporting.
- Champion continuous improvement and identify opportunities to enhance both revenue and the guest journey.

📌 Reservations Manager (Brisbane)
🏢 Sofitel
📍 Brisbane