The Organisation:
Join a key Queensland State Government organisation that provides important services and support to Queenslanders. Working within a specialised area focused on motor accident insurance and personal injury claims, you will join an experienced team committed to achieving fair and effective outcomes for the community.
This is a 6 month contract opportunity with strong potential to extend or become permanent.

Benefits & Culture:

- Hybrid working arrangements with 2 days WFH
- Full-time 36.25 hour working week
- Excellent work-life balance
- Convenient location close to public transport
- Collaborative and supportive team environment

The Role:
As the AO6 Senior Claims Advisor, you will manage a diverse portfolio of Common Law personal injury claims. Key responsibilities will include:

- Proactively manage a portfolio of complex CTP insurance claims within a Common Law environment
- Investigate claims and assess liability in accordance with relevant legislation and procedural requirements
- Review medical evidence and legal advice to assess damages and maintain accurate claim estimates
- Develop recommendations and strategies for the negotiation and settlement of claims
- Negotiate settlements with claimants and their legal representatives within delegated authority
- Engage and manage external parties including investigators, solicitors, barristers and rehabilitation providers
- Represent the organisation at settlement conferences,



negotiations and court proceedings as required
- Mentor and guide Claims Assessors while supporting compliance and continuous improvement

Your Profile:

- Demonstrated experience managing CTP and/or complex personal injury claims within a Common Law environment
- Experience managing claims under the Motor Accident Insurance Act 1994
- Sound understanding of liability assessment and applicable case law
- Ability to assess the quantum of personal injury claims, including application of the Civil Liability Act 2003 and relevant Regulation
- Solid investigative, analytical and negotiation skills
- Excellent stakeholder management and communication capabilities
- Ability to manage complex claims while maintaining strong governance and compliance standards
- Experience mentoring or supporting claims staff will be highly regarded

To Apply:
Please send your resume by clicking apply or by applying directly through our website at www.abacushumancapital.com.au/jobs
Pre-employment Checks:
Successful applicants will undergo pre-employment checks, including referee checks, criminal history checks, and proof of eligibility for appointment to the Queensland public sector.
Additional information

- $79.17 per hour + Super | Excellent hourly rate
- 6 Month Contract | Potential to Extend or Become Permanent
- Hybrid Working | CBD Location | 2 Days WFH | Excellent Work-Life Balance

📌 Senior Claims Assessor (Brisbane)
🏢 Abacus Human Capital
📍 Brisbane