About the role

You will be the welcoming face of our practice and an important link between our patients, clinicians and support team.

Key responsibilities

- Welcoming patients and creating a warm, qualified experience
- Managing telephone, email and online enquiries
- Coordinating appointments, recalls and confirmations
- Maintaining an productive and productive appointment book
- Proactively managing cancellations and filling short-notice gaps
- Processing payments, HICAPS claims and patient accounts
- Explaining fees and coordinating payment arrangements
- Presenting treatment plans and following up unscheduled treatment
- Managing recalls and inactive-patient follow-ups
- Completing daily reconciliation and basic practice reporting

About you

- Previous dental reception experience
- Communicate warmly, confidently and professionally




- Understand how to manage a dental appointment book effectively
- Are comfortable discussing treatment fees and collecting payments
- Can follow up treatment plans professionally without being pushy
- Take ownership and work confidently without constant supervision
- Are organised, reliable and attentive to detail
- Remain calm and solutions-focused during busy periods
- Work positively with dentists, dental assistants and patients
- Have a genuine interest in helping the practice improve and grow

About us

Newport Dental Centre is a modern two-chair dental practice committed to providing high-quality clinical care and an exceptional patient experience.

📌 Senior Dental Receptionist / Practice Coordinator (Newport)
🏢 NEWPORT DENTAL CENTRE
📍 Newport