We're looking for a Customer Experience Representative to join a busy team, handling customer enquiries and support across multiple channels.

What you'll be doing:

- Responding to customer enquiries via phone, email, live chat, social media and online contact forms in a friendly, professional and timely manner

- Managing complaints and more complex enquiries, investigating issues and working with internal teams to reach the right resolution

- Reviewing online orders, providing updates and assisting with delivery, fulfilment and other order-related enquiries

- Supporting customers with returns, exchanges, refunds and other post-purchase queries

- Liaising with stores on Click & Collect orders and other fulfilment matters

- Communicating with stores to help resolve customer and order issues

- Managing incoming support tickets, live chat and contact forms,



ensuring enquiries are prioritised and closed out appropriately

- Maintaining accurate records of customer interactions and flagging recurring issues or trends

- Providing general administrative support to the wider CX team as needed

What we're looking for:

- Previous experience in customer service or customer experience roles

- Strong communication skills and a positive, customer-first approach

- Ability to multitask and stay organised across multiple channels and priorities

- Retail or eCommerce experience is advantageous

- Experience with helpdesk/ticketing systems (e.g. Zendesk) is highly regarded but not essential

If you enjoy helping people, solving problems and working as part of a cooperative team, we'd love to hear from you.

📌 Customer Service Representative (Adelaide)
🏢 Harrison McMillan
📍 Adelaide