• Shape a newly created role and influence enterprise-wide financial crime strategy
• Lead hands-on governance, capability, quality assurance and uplift initiatives
• Flexible location and flexible ways of working

About the role:

This newly created position is a unique opportunity to establish and enhance Financial Crime Operations’ governance and capability. You'll have the autonomy to influence frameworks, processes and ways of working while building a strong risk culture and delivering meaningful change.
This is a hands-on leadership role that combines strategic oversight with operational execution. You'll work closely with stakeholders across the business and Financial Crimes Operations specifically to strengthen financial crime controls, drive capability uplift and ensure the organisation remains resilient to emerging financial crime threats. The Governance & Capability function has an existing Quality Assurance (QA) Team with a Team Leader and will house future Capability and Training and Procedure/Process Team Leaders and Members.

Specifically, this will include leadership and driving initiatives across the Financial Crimes Operations division such as:
• Leading financial crime governance, capability and risk management activities
• Developing and enhancing procedures, guidance and control frameworks to comply with organisational policies
• Driving Quality Assurance and continuous improvement programs
• Leading training and capability initiatives across Financial Crime Operations
• Monitoring and reporting on KPIs, SLAs, obligations, risks and controls
• Delivering actionable insights to support executive decision-making
• Partnering with Risk, Compliance, Technology and Operations teams
• Supporting regulatory engagement, audits and assurance activities
• Leading financial crime change initiative requirements and framework uplift programs




• Building and developing a high-performing team focused on excellence

About you:

You are a collaborative leader who builds trusted relationships, develops others and influences outcomes through credibility and clear communication. You foster accountability, continuous improvement and a positive team culture.

We also seek:
• Extensive experience in financial crime, risk, compliance or governance leadership
• Strong knowledge of AML/CTF, fraud, scams, sanctions and regulatory obligations
• Proven experience designing and implementing frameworks, policies and controls
• Strong analytical, problem-solving and decision-making capabilities
• Experience engaging with regulators, auditors and executive stakeholders
• Demonstrated success leading teams, change programs and operational improvements
• Ability to translate complex risk issues into clear business outcomes

Qualifications:

Qualifications in Financial Crime, Risk Management, Business, Commerce, Law or a related discipline are highly regarded, along with professional certifications such as CAMS, CFE or equivalent.

Location:
As our operational teams are based in Adelaide, Toowoomba and Brisbane, candidates from these locations are highly preferred

Why you’ll love working with us:

People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment





You’ll have access to financial and lifestyle benefits to support your success and individuality
• Flexibility and hybrid working arrangements
• Extend your salary with discounts on banking, health insurance, and shopping across Australia
• Advance your career with training, study support, and project opportunities
• Competitive leave perks that empower employees to take time for themselves and loved ones
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives
• Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank:

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across five states.

With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now:

If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume.

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.

📌 Senior Team Leader, Financial Crimes Operations, Governance & Capability (Brisbane)
🏢 People First Bank
📍 Brisbane