About us

At the City of Bayswater, we believe that great communities are built by people who care. That’s why we’re guided by strong values, shared purpose, and a real passion for creating meaningful change. We prioritise sustainability, community wellbeing, and welcoming places where everyone can thrive. As an employer, we’re committed to a culture that values inclusion, balance, and personal growth. Whether you're starting your journey or building on experience, we offer the chance to develop your skills, contribute meaningfully to the community, and help shape the future of a vibrant and evolving community.

About the Position

The Community Facilities team at Bayswater Waves are seeking enthusiastic, customer-focused individuals to join the team as a casual Customer Service Officer.

In this role, you'll be the first point of contact for all internal and external stakeholders, including residents, ratepayers, and members of the general public. You'll play a key role in delivering high-quality customer service and administrative support across our Bayswater Waves facility.

We're seeking individuals who are energetic, personable, and genuinely passionate about supporting our community. Your friendly approach and commitment to excellent service will help create a welcoming experience for all facility users.

We are currently hiring for the upcoming summer season, with the potential for ongoing regular shifts beyond the seasonal period.

This recruitment pool functions as an expression of interest only for casual Customer Service Officers.

Note: Registering for casual employment in this recruitment pool does not guarantee you a position or that a position will indeed arise. This recruitment pool may not be actively monitored, and acts as a place to register an expression of interest only.



The expressions of interest pool may be consulted when a casual position becomes available, and we may contact you for further information or for an interview to determine your suitability.

About You

You will have strong attention to detail, be able to work autonomously to complete set tasks, however also be an integral team member when it comes to problem solving and achieving successful outcomes.

- Provide a high level of customer service consistent with the City's Customer Service Charter.
- Maintain a high level of accuracy and confidentiality in processing financial transactions.
- Complete relevant administration tasks with a high level of accuracy, efficiency and service.
- Maintain safe, hygienic, well presented and readily accessible facilities.
- Respond to incidents and emergency situations within site procedures, training and capacity.
- Exercise duty of care and work in a safe and efficient manner, having regard for your own safety and that of other workers and the general public.
- Work effectively in a team environment and assist others to achieve service unit goals.
- Identify opportunities to improve business processes and operations.
- Under the direction of the Senior Customer Service Officer review and report on front desk customer service standards, providing recommendations for improving both customer service and service efficiencies.

What we offer





You will love working here because we believe we have great staff who are motivated and passionate about what they do. We get to make a difference in the community which brings great job satisfaction. We offer a competitive salary of $43.31 (Adult rate) per hour plus super, as well as access to City of Bayswater staff benefits including:

- Up to 5% matched super contributions, totalling up to 22% combined super
- Free aquatic and gym membership
- Training and development opportunities
- Employee health and wellbeing program
- Free onsite parking
- Employee Assistance Program
- Corporate health insurance discounts
- Diverse and inclusive work setting

Closing Date: 4pm, Wednesday 23 September 2026.

To view the Position Description and information about working for the City of Bayswater, please download the attachments below.

For any further queries please contact Declan Kitchen , Senior Customer Service Officer on 9276 6400.

The City of Bayswater reserves the right to close this advertisement prior to the closing date. Candidate screening and interviews may take place prior to the advertised close date. Applications may be used to fill subsequent vacancies.

TO APPLY click the "APPLY NOW" button.

Applicants should include a current CV and a cover letter describing how you meet the requirements of the role.

JEREMY EDWARDS
CHIEF EXECUTIVE OFFICER

The City of Bayswater is an Equal Opportunity Employer and we promote a workplace that values and foster the diversity of our staff. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds, the LGBQTIA+ community, and young people.

📌 Customer Service Officer (Morley)
🏢 City of Bayswater
📍 Morley