Open and Close clinic as per set procedure.
To greet patients and other callers at the Practice in a courteous and effective manner.
To answer the telephone promptly and courteously.
To make appointments for patients following set procedures.
To make specialist appointments and radiology appointments when required
To issue patients invoices/receipts and bulk bill as required.
To enter and update patient registrations and patient notes in computer.
To deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
To deal with emergencies when necessary, following set procedures.
Transfer test result calls to nurse or take message.
Take prescription requests.
Attend to account queries if possible or refer problem to Practice Manager.
To exercise confidentiality in regard to patient care and all aspects of the practice.




Ensure abnormal result policy is adhered to.
Maintain reception area in a tidy and welcoming manner.
Ensure Registration, Health Summaries, Patient Information sheets, Recent Patient Packs and information displays are correct and current and enough in supply.
Ensure patients are not required to wait excessive periods of time for an appointment, and that patients are informed of possible delays.
Assist doctors and nurses by making phone calls, photocopying etc.
Check and handle internal emails.
Advise other staff members of any communication required to

Fill in for staff whilst they are away on holidays and sick leave.

📌 Casual Medical Receptionist Donnybrook
🏢 Donnybrook Family Doctors
📍 Donnybrook