Billabong Zoo is looking for a friendly, organised and adaptable person to join our team in a varied role across Guest Services, Administration and Events.

No two days will be quite the same. You may be welcoming visitors and processing zoo entry, assisting with bookings and enquiries, helping run a birthday party or school visit, supporting an evening event or lending a hand in The Meeting Point Café.

Key responsibilities:
Welcoming visitors and providing friendly, helpful customer service
Processing zoo entry, memberships and animal encounter bookings
Selling souvenirs and maintaining the presentation of the gift shop and reception area
Responding to phone and email enquiries
Assisting with general administration, bookings, ordering and record keeping
Helping coordinate and deliver birthday parties, school groups and other group visits
Assisting with functions, special events and after-hours activities
Catering team at events, including alcohol where required
Working collaboratively across different areas of the Zoo as required
Supporting The Meeting Point Café during busy periods or staff absences

We are looking for someone who is:
Friendly, confident and comfortable speaking with visitors of all ages
Highly organised with solid attention to detail
Comfortable using computers, POS,



email and booking systems
Reliable, versatile and willing to assist wherever needed
Confident working with children and large groups
Able to remain calm and professional during busy periods
Available for a flexible casual roster, including some weekends, school holidays and occasional evening events

Essential requirements:
Current NSW Responsible Service of Alcohol competency
Current Working with Children Check
Previous experience in customer service, reception, administration, events, hospitality or a similar role
Availability to work weekends, school holidays and occasional evenings
Must have the right to work in Australia, and immediate start is available for the right candidate. No agencies please.

Pay: $25.74 – $41.96 per hour

Expected hours: 15.0 – 30.0 per week

Advantages:
Employee discount

Application Question(s):
What is your current availability and are you able to work school holidays, weekends and special event night functions?

Experience:
Customer Serivce, Admin, POS and/or Events: 1 year (Required)

Licence/Certification:
RSA (Required)
Working with Children Check (Required)

Work Authorisation:
Australia (Required)

Work Location: In person

📌 Guest Services & Administration Bagnoo (Australia)
🏢 Billabong Zoo
📍 Australia