Join an established Bowral-based business in a varied client services and administration role, helping individuals navigate detailed claims and documentation processes.

As a Client Services Assistant, you’ll support clients throughout the claims process, ensuring each case is handled accurately and efficiently. You’ll also be the first point of contact for the business, answering incoming calls and directing enquiries to the appropriate person.

Your responsibilities
Answering incoming calls and directing enquiries across the business
Preparing client documentation using established templates
Reviewing submitted paperwork to ensure it meets the relevant criteria
Guiding clients through the claims process
Liaising with state and federal organisations and share registries
Maintaining accurate client records and monitoring workflow
Using Microsoft Word, Excel, SharePoint and the company CRM
Supporting general office management,



including ordering supplies and liaising with suppliers

About you
Strong verbal communication skills are essential, as you’ll regularly speak with clients and answer incoming calls
Confident and qualified written communication skills
Solid organisational skills and the ability to manage multiple priorities
Excellent attention to detail and a careful, methodical approach to paperwork
Adaptable and calm when things get busy or priorities change
Comfortable learning recent systems and processes
Experience in claims, legal or financial services would be highly regarded

This role would suit a dedicated and organised professional who enjoys helping people, takes pride in getting the details right and is keen to grow within a supportive team.

If this sounds like you, we would love to hear from you. Apply today!

📌 Client Services Assistant Bowral
🏢 Highland Recruitment
📍 Bowral