About the role

This role will support the online division, as well as assist with general enquiries relating to stores and day-to-day operations. Your day will involve a variety of customer service and administrative tasks.

Key responsibilities
Answering incoming phone calls and emails for the online division
Responding to general customer enquiries
Assisting customers with online orders and enquiries
Handling general enquiries relating to stores and store operations
Problem solving and finding solutions for customers
Liaising with stores and other internal teams when required
Navigating internal systems to locate information and assist customers
Managing multiple enquiries and tasks throughout the day
Providing a high level of customer service at all times

About you
Excellent customer service skills
Solid written and verbal communication skills




Confident speaking with customers over the phone and responding to emails
Valuable problem-solving skills and can think on their feet
Comfortable using computers and navigating different internal systems
Can multitask and stay organised in a busy setting
Reliable, friendly and approachable
Positive attitude and enjoys working as part of a team
Can work in a fast-paced seasonal environment
Previous customer service, retail, online or administration experience is preferred, but willingness to learn is valued

About us

Christmas World is a seasonal Christmas retailer with stores and an online business servicing customers throughout the Christmas period. Our busiest time of the year is fast-paced, fun and all about delivering a great experience for our customers.

📌 Customer Service & Online Support Team Member Castle Hill
🏢 GLOBAL SOURCES AUSTRALIA
📍 Castle Hill