About the role

You will be the first point of contact for many of our guests — helping them choose the right experience, making bookings, answering questions and ensuring everything runs smoothly from the initial enquiry through to their day onboard. You will be responsible for managing our day-to-day customer communications and bookings.

Key responsibilities
Responding to customer emails and enquiries
Answering incoming phone calls
Managing new reservations and bookings
Making booking changes and rescheduling customers
Assisting customers with cancellations and booking queries
Managing customer requests and finding positive solutions
Following up enquiries and converting opportunities into bookings
Providing friendly, qualified and knowledgeable customer service
Managing customer issues and resolutions
Maintaining accurate booking information

About you




Has excellent organisation and time-management skills
Is confident communicating with customers by phone and email
Has excellent interpersonal and customer service skills
Has a positive, can-do attitude
Is calm and solutions-focused when dealing with customer issues
Can manage multiple tasks and priorities at once
Has strong attention to detail
Is confident learning current systems and technology
Can work independently and take initiative
Is reliable, qualified and well presented

About us

M.V. Jasmine is a unique hospitality and tourism business offering beautiful experiences on the water, from public cruises and whale watching through to private celebrations and luxury charters.

📌 Guest Services & Admin Byron Bay
🏢 M.V. Jasmine
📍 Byron Bay