Must Have Skills:

SQL, Unix Shell scripting, L3 Support - ITIL

Nice to Have Skills:

Transaction lifecycle Management - TLM

Detailed

Required Experience
Experience in Application/Production Support.
Experience in incident, problem, and change management.

Key Responsibilities
Investigate and resolve transaction processing failures and reconciliation issues.
Analyze application logs, system alerts, and batch processing failures.
Perform root cause analysis (RCA) and implement preventive measures.
Handle L2/L3 support activities and participate in on-call support rotations.
Collaborate with business users, operations teams, and development teams to resolve issues.
Support system upgrades, releases, and production deployments.
Create and maintain support documentation, SOPs, and knowledge articles.
Ensure compliance with SLAs and operational procedures.

Technical Skills

Mandatory
SQL (Oracle/SQL Server)
Unix/Linux Commands and Shell Scripting
Incident Management and RCA
Application Monitoring Tools
Log Analysis and Troubleshooting

Preferred
ITIL Framework
Control-M, Autosys, or similar scheduling tools
Python or Shell Scripting
REST API troubleshooting

📌 Sql Database Administrator Sydney
🏢 Avanace Consulting
📍 Sydney