: Junior Operation Support Graduate

Technical Skills
Basic understanding of IT operations, systems, and infrastructure, including Linux & Windows Servers, Networks, Databases, and Storage.
Appreciation of IP networking technology
Appreciation of IT security
Appreciation of Monitoring and Observability tools (Splunk, Zabbix).
Strong problem-solving and troubleshooting skills.
Familiarity with incident management and ticketing systems (e.g., Jira, BMC Remedy).
Good knowledge of Microsoft Windows, Office 365, and basic networking concepts.
Ability to monitor systems and identify operational issues.
Strong communication and customer service skills to support end users.
Attention to detail and ability to follow standard operating procedures.
Basic understanding of ITIL principles and service management practices.




Recent graduate with a degree in Computer Science or a related field

Personal Skills
Strong self-starter, not requiring micro-management
Solid inter-personal skills
Resilient and flexible in working with different personalities
Good self management skills, able to prioritize tasks and not hesitating in reaching out for g uidance when blocked
Eagerness to learn and adapt to recent challenges
Ability to work collaboratively in a team environment and escalate issues appropriately.
Willingness to learn recent technologies quickly and adapt to changing business needs.
Willingness to work flexible hours and be on call.

📌 Junior Operation Support Graduate Melbourne
🏢 XPT Software
📍 Melbourne