We are seeking energetic, customer-focused M365 Floor Walkers to provide hands-on support following a Microsoft 365 cross-tenant data migration.
You will work directly with users across the client’s offices, resolving migration-related issues and helping employees transition smoothly into the recent Microsoft 365 setting.

Key responsibilities
Provide onsite Level 2 floor-walking support following the M365 migration
Create and troubleshoot Outlook mail profiles
Assist users with shared mailbox access
Support MFA setup and configuration
Resolve OneDrive access and synchronisation issues
Troubleshoot Microsoft Teams in a cross-tenant setting
Assist with SharePoint and general Microsoft 365 access issues
Communicate clearly with users and provide a positive support experience




Escalate more complex technical issues to the appropriate support teams

Skills and experience
Previous Level 2 desktop, service desk or floor-walking support experience
Strong experience supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
Experience supporting users following an M365 migration is highly desirable
Understanding of cross-tenant Microsoft 365 environments
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Energetic, approachable and comfortable assisting users face-to-face
Able to work independently in a fast-paced onsite setting

No security clearance is required.

📌 Support Analyst Sydney
🏢 The Aquarium
📍 Sydney