The Warranty Group Australasia Pty Ltd. is seeking a Senior Complaints Leader based in Hawthorn East, Melbourne to lead the complaints function, manage complex disputes and exercise final IDR decision-making authority. You will coach a team of Complaints Officers, ensure RG 271 and AFCA guideline compliance, and deliver fair, timely customer-focused outcomes.
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This role offers a hybrid work arrangement within a diverse, supportive culture with mentoring, parental leave, and education support.
📌 Senior Complaints Leader Hybrid Work & Idr Expert Victoria (Australia)
🏢 The Warranty Group Australasia
📍 Australia
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