EARN $70,000 - $80,000 pa + Super | Negotiable on Experience
Join a Trusted & Reliable Precious Metals Company in Alexandria
Perfect Opportunity to Utilise Your Customer Service Skills

About The Company

Our client is a leading Jewellery & Precious Metal company with a strong presence in Australia and Current Zealand. With a legacy of nearly 40 years in the industry, they are committed to delivering exceptional service and quality products utilizing cutting-edge technology for an unparalleled customer experience.

About The Opportunity

As the Customer Service Specialist, you will play a vital role in providing exceptional service and support to internal and external customers.

Some of your key responsibilities will include:
Responding to client enquiries in a positive and professional manner
Assisting with order entry, quotes and various administrative tasks
Ensuring all documentation is completed accurately and promptly
Handling inbound calls related to products, orders, quotes, tracking, and queries
Training customers to access key information from the website
Proactively engaging in building loyal customers through a customer-focused culture
Managing customer service cases, including lead management, order fulfilment, dispatch,



and after-sales support

About You

The successful candidate will have:
3+ years of customer service and administration experience
Excellent communication skills, both written and verbal
Strong organisational skills and the ability to work independently
Proficiency in Microsoft Office applications (Word, Excel, Outlook)
A positive attitude, empathy, and a passion for exceeding customer expectations

You will also have:
The ability to work in a fast-paced environment and handle multiple tasks simultaneously
A team player mindset with a calm demeanour under pressure
A high level of professionalism and a dedication to providing top-notch customer service

What's in it for You?
A Competitive Salary & Benefits Package
Chance for Continuous Training & Development
Positive Company Culture Focused on Staff Well-Being
Recognition Program for Outstanding Performance
Full-Time Role | 7:30 AM to 4:00 PM | Monday to Friday
Convenient Alexandria Location Only 10 - 15 Mins from the CBD
Immediate Start for the Right Candidate

Apply today and don't miss out on starting this chance as soon as possible!

Apply Now

📌 Administration & Customer Service Alexandria (Australia)
🏢 Recruit Shop
📍 Australia