Job Description
Salesforce & CRM Transformation Leader Infosys Singapore & Australia Sydney, NSW, AU
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Job Description
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InfosysConsultingistheworldwidemanagementandITconsultancyunitoftheInfosysGroup(NYSE:INFY),aglobaladvisortoleadingcompaniesforstrategy,processengineeringandtechnology
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enabledtransformationprograms.
Wepartnerwithclientstodesignandimplementcustomizedsolutionstoaddresstheircomplexbusinesschallenges,andtohelptheminapost
-modernERPworld.
Bycombininginnovativeandhuman
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centricapproacheswiththelatesttechnologicaladvances,weenableorganizationstoreimaginetheirfutureandcreatesustainableandlastingbusinessvalue.
Apioneerinbreakingdownthebarriersbetweenstrategyandexecution,InfosysConsultingdeliverssuperiorbusinessvaluetoitsclientsbyadvisingthemonstrategyandprocessoptimisationaswellasIT
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enabledtransformation.
Tofindouthowwegobeyondtheexpectedtodelivertheexceptional,visitusatwww.infosysconsultinginsights.com.
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Role Summary
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Infosys Consulting is looking for a Salesforce & CRM Leader to spearhead the comprehensive CRM strategy, transformation, and implementation across critical client engagements. This position necessitates a seasoned leader with significant Salesforce and broader CRM expertise, who can effectively influence substantial digital transformation initiatives, create high-performing consulting teams, and collaborate with clients at the executive level.
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The preferred applicant will possess a strong consulting background, having successfully led intricate Salesforce programs within Salesforce Professional Services or prominent global consultancies, and will be recognized as a reliable CRM advisor.
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Location: Sydney / Melbourne
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Position: Full-time - Permanent
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Key Responsibilities
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Lead and oversee the CRM and Salesforce consulting portfolio in targeted sectors (e.g., Financial Services, Insurance,
Telecommunications,
Healthcare, Retail).
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Develop and implement enterprise CRM strategies, roadmaps, and operating models that align with client business goals.
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Act as the executive Salesforce subject matter expert, encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and industry-specific Salesforce solutions.
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Encourage innovation through the integration of AI, analytics,



automation, and data-driven CRM capabilities (e.g., Einstein, MuleSoft, integrations).
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Client Engagement & Advisory
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Collaborate with C-suite and senior stakeholders to establish CRM transformation agendas and shape strategic decision-making.
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Lead large-scale Salesforce transformation programs from initial discovery and design to delivery and value realization.
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Function as the trusted advisor for CRM modernization, enhancing customer experience, and advancing digital front-office initiatives.
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Consulting & Delivery Excellence
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Provide oversight, governance, and quality assurance across Salesforce programs and delivery teams.
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Guarantee delivery excellence, risk management, and compliance with Infosys Consulting methodologies and standards.
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Direct solution architecture, operating models, and best practices throughout multi-cloud CRM environments.
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Practice & Capability Building
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Build, scale, and mentor a high-performing Salesforce consulting practice that includes architects, functional consultants, and delivery leads.
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Contribute to the growth of the practice, including developing solution accelerators, assets, and thought leadership materials.
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Work collaboratively with Infosys' global delivery teams to refine onshore/offshore delivery strategies.
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Business Development & Growth
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Assist with pre-sales and pursuit activities, including solution formulation, proposal development, estimations, and client presentations.
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Identify and cultivate new revenue streams within both existing and prospective client accounts.
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Enhance Infosys' strategic partnership with Salesforce, focusing on alliance initiatives and joint go-to-market strategies.
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Required Experience & Qualifications
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Mandatory Experience
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15+ years of comprehensive experience in CRM, digital, or enterprise transformation.




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10+ years of direct experience within the Salesforce ecosystem, including leadership over extensive Salesforce programs.
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Demonstrated experience as a CRM Leader, Salesforce Practice Lead, or Senior Consulting Leader.
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Strong consulting credentials, preferably having been sourced from Salesforce Qualified Services or prestigious consultancies.
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A proven track record of managing multi-million-dollar CRM transformation initiatives.
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In-depth knowledge of Salesforce products (Sales, Service, Experience, Marketing, Data Cloud).
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Robust grasp of CRM architecture, integrations, data strategy, and customer experience design.
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Experience working in regulated and large-scale enterprise environments.
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Leadership & Consulting Skills
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Outstanding stakeholder management and executive communication abilities.
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Capacity to influence, lead, and motivate senior client stakeholders and internal teams.
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Robust commercial insight coupled with expertise in sales, account growth, and margin management.
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Preferred Background
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Prior leadership experience in:
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Salesforce Professional Services, or
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Global consulting firms (Accenture, Deloitte, PwC, EY, Capgemini, Cognizant, TCS, etc.).
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Experience in large enterprise and complex transformation settings.
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Salesforce certifications (Architect, Consultant, or Cloud certifications) are highly advantageous.
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Why Infosys Consulting
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Opportunity to lead and shape Salesforce‐led CRM transformations at scale.
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Work with marquee clients across industries on high‐impact programs.
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Strong global delivery capabilities and growing consulting footprint.
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Platform to build thought leadership, practice growth, and long‐term career impact.
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We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

📌 Salesforce & Crm Transformation Leader (Victoria)
🏢 Infosys Singapore & Australia
📍 Victoria