Ai-Driven Customer Ops Transformation Director (New South Wales)

Ai-Driven Customer Ops Transformation Director (New South Wales)

07 Sep
|
The Iconic
|
New South Wales

07 Sep

The Iconic

New South Wales

Job Description
The Iconic in Sydney, NSW, seeks an Associate Director for AI-Driven Customer Ops & Transformation to evolve our customer operations into an AI-enabled function that drives efficiency and improved outcomes. Reporting to the CCO, you will steer strategic transformation across global teams and ensure CX supports commercial goals.
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You will lead both onshore and offshore teams, build compelling business cases, and champion AI-driven improvements to reduce cost-to-serve while lifting NPS/CSAT and

📌 Ai-Driven Customer Ops Transformation Director (New South Wales)
🏢 The Iconic
📍 New South Wales

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