Job Description
ISS is seeking a Senior Workplace Facilities Assistant to join our Workplace & Facilities team in Sydney. This highly visible, front‐of‐house role is responsible for creating a warm, professional and seamless experience for employees, clients and visitors while supporting the day‐to‐day coordination of our newly refurbished workplace.
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Based primarily at reception on the client floor, you will be the face of ISS—ensuring every interaction reflects our commitment to service excellence, safety, and a positive workplace culture.
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About the Role
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As the Senior Workplace Facilities Assistant, you will deliver a blend of reception, workplace coordination, event support, meeting room management and general facilities assistance. You will work closely with the
Workplace/Facilities
Coordinator, Key Account Manager and broader ISS team to ensure the Sydney office operates smoothly and presents at its best every day.
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This role requires someone who is organised, proactive, tech‐savvy and confident managing multiple priorities at once—often across several floors.
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Key Responsibilities
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Reception & Customer Service Provide a welcoming front‐of‐house experience, greet employees and visitors, manage incoming calls and respond to workplace enquiries.
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Workplace Experience & Presentation Conduct regular checks of meeting rooms, kitchens and common areas to ensure they are clean, tidy, functional and well presented. Encourage staff engagement in workplace activities.
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Office Operations Support daily workplace operations, resolve issues and escal
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Meeting & Event Support Assist with room setup, furniture configuration, basic technology, visitor requirements and coordination of training sessions, town halls and client events.
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Team Support Work collaboratively with the
Workplace/Facilities
Coordinator and Manager, taking ownership of assigned tasks and helping prioritise daily activities.
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Communication & Stakeholder Management Maintain professional communication with employees, clients, contractors and internal teams.
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Safety & Compliance Follow workplace safety and security procedures, reporting hazards and incidents promptly.
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General Facilities Support Assist with additional workplace duties as directed by the manager.
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About You
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You will thrive in this role if you are:
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Experienced in a professional environment (2–3 years minimum).
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Organised, methodical and able to manage competing priorities.
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Professionally presented with excellent communication skills.
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Customer‐focused and confident interacting with clients and staff.
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Skilled in Microsoft Office and comfortable with general IT systems.
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Experienced in event coordination or workplace support.
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Able to think on your feet and maintain calm in a fast‐paced environment.
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Someone who enjoys being part of workplace culture and encouraging engagement.
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Why Join ISS?
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Newly refurbished, modern and calm workplace environment.
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High‐profile front‐of‐house role with strong visibility.
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Supportive team culture and opportunities to grow your facilities career.
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Convenient CBD location with excellent public transport access.
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Our Commitment:
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📌 Facilities Assistant (New South Wales)
🏢 ISS FACILITY MANAGEMENT
📍 New South Wales