Job Description
Who we are?
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At Torrens University Australia, making a difference is in our DNA.As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That'swhywe'reon a mission to increase access to higher education, so learners from allwalks of lifecan chase their dreams.
n Just like our students,our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold,creativeand courageous – with flexible working arrangements that allow you to bring your best. We'vebuilt a culture that celebrates
community,collaborationand
innovation, where people love what they do_._
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What's the job?
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The Associate Registrar-Student Governance and Compliance provides senior
governance,assuranceand
regulatory oversight across designated Academic Services functions. The role supports the integrity of student decision‐making, academic records, complaints and appeals, student safety and wellbeing
processes,completionsand
related student administration.
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Working across Academic Services, Student Experience, Legal, Risk,Complianceand academic areas, you will ensure processes are fair, consistent, evidence-based,compliantand auditable. You will lead or coordinate complex and high‐risk matters within delegated authority, provide
constructivechallengesto
operationalleadersand
advise senior stakeholders on regulatory obligations, risk,assuranceand continuous improvement.
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Day-to-day accountabilities:
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Provide governance and assurance oversight across student complaints,
appeals,misconductand
academic integrity processes, ensuring procedural fairness andappropriate separationof investigation, decision‐making,reviewand appeal functions.
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Lead complex and high‐risk matters within delegated
authority,maintainingconfidentiality,
privacy,
recordsmanagementand
conflict‐of‐interest requirements.
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Coordinate the University's responses to external complaints and investigations, including matters referred to the National Student Ombudsman, and prepare evidence‐based submissions and response materials.
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Oversee student wellbeing and safety processes, including escalation, reporting, referrals,
incidentmanagementand
compliance with gender‐based violence prevention and response requirements.
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Maintain evidence readiness, dataintegrityand audit compliance, using student voice, casetrendsand emerging risks to drive continuous improvement, particularly for students at risk and under‐represented cohorts.
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Establish andmaintaina risk‐based assurance framework across complaints, student safety,
completions,recordsand
student administration processes.
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Translate legislative and regulatory requirements into clear policies, procedures, controls,
evidencerequirementsand
escalation pathways, including ESOS, the National Code, TEQSA, ASQA, HESF, CRICOS and PRISMS obligations.
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Lead reporting on complaints, studentsafetyand wellbeing, GBV,
completions,graduationand
related student administration matters, ensuring information isaccurate, privacy compliant and audit ready.
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Provide oversight and assurance of completions, award eligibility, certification, graduation, student records and post‐enrolment processes including progression, re‐enrolment, transfers,
withdrawals,creditand
recognition of prior learning.
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Provide expert advice to senior leaders and governance forums, work with Heads of Department and key stakeholders to resolve issues, and address root causes through policy review and continuous improvement.
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Lead and develop a high‐performing team, fostering accountability, accuracy, service,
collaboration,learningand
positive leadership.
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Who you are
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A postgraduate qualification in a relevant discipline, or equivalent professional experience.
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Significant senior experience in academic or student administration within higher education.
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Demonstrated experience managing student
complaints,appealsand
complex case resolution, including high‐risk matters.
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Experience leading responses to external
complaints,investigationsor
regulatory bodies.
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Experience overseeing student lifecycle processes, including progression, academicrecordsand completions.
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Advanced knowledge of the Australian higher education regulatory framework, including the National Higher Education Code to Prevent and Respond to Gender‐based Violence, with the ability to translate obligations into fair and auditable processes.
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Strong working knowledge of the ESOS Act, National Code, TEQSA, ASQA, HESF, CRICOS and PRISMS requirements.
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Experience providing leadership or assurance in student wellbeing and safety, including sensitive disclosures, incident response,riskand gender‐based violence compliance.
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Strong analytical, reporting and data governance skills, with the ability to use digital tools and AI appropriately to improve workflows,



casemanagementand service delivery.
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Sound judgement, problem‐solving, stakeholder
engagement,communicationand
influencing skills, with the ability to deliver fair,practicaland student‐centred outcomes.
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To read more about the role please click here.
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This is a permanent, full‐time positionbasedat Surry Hills Campus in Sydney.
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Why join us?
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Bold,modernand agile,we'reAustralia's fastest‐growing university, going from 164 students in **** to 40,000+ alumni across 115+ countries and ****+ staff today. In ****, Australian Financial Review named us one of the country's most creative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student‐centric approach. Supported by teams of passionate people,you'llfind endless opportunities for professional development and career progression.
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We are proud to be anequal opportunity
employerandcommittedto
creating an inclusive workplace. We do not discriminateon the basis ofrace, colour,
religion,age,ethnicity,gender
identity, sexual
orientation,disability,
or any other protected characteristic.
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Weencourageapplications
fromAboriginal and Torres Strait Islander peoples for all positions.
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What we offer:
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We support your personal
passions,developmentand
wellbeing, to make your working life a more rewarding experience. At
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Torrens
UniversityAustralia,you
'llbenefitfrom:
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Study free in a course/degree related to your position
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B Corp certified university – valuesdriven,and purpose led
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Access to internal opportunities - Be supported to learn,growand move across the organisation
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Hiring process
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We aim to provide you with the information you need at each stage of this process to help you present your best self. If you have any accessibility requirements, please contact your recruiter at
******
for confidential support. We are committed to ensuringan equitable, barrier‐free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process.
n To learn more about what makes Torrens University Australiaa great placeto work, visit
.
n We'd love to hear from you.
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Jobreference: R*****
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Applications for this role will close onWednesday 30thSeptember.
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Please note, we may close applications earlier should a suitable candidate beidentified. You can expect to hear from our Talent Acquisition team after this date with
updatesregardingyour
application.
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If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at
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📌 Associate Registrar, Student Governance And Compliance (New South Wales)
🏢 Torrens University Australia Employees, Location, Alumni
📍 New South Wales