Job Description
Claims Assessment Support Specialist Auto & General Australia•Sydney, NSW, AU
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Job Description
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The role:
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As our new Assessing Support Officer, you will be responsible for administrative tasks and activities related to all components of the Motor Claim. You will play a vital part in ensuring a smooth and efficient assessment process, reducing claims duration and delivering an excellent customer experience.
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Brief Description
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The role:
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As our new Assessing Support Officer, you will be responsible for administrative tasks and activities related to all components of the Motor Claim. You will play a vital part in ensuring a smooth and efficient assessment process, reducing claims duration and delivering an excellent customer experience.
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You Will
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Provide excellent customer service, following all relevant system & protocols outlined in the knowledge system
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Maintain consistent & proactive communication with customers, repairers and tow operators, identifying and appropriately acting on instances of customer dissatisfaction
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Provide appropriate advice and guidance to customers to inform their decision making leading to optimal assessing, repair, or total loss resolutions
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Facilitate rebooking and pathing activities by guiding customers into our Internal Assessment Centres (IACs) and repairer network
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Effectively manage all aspects of repairer services throughout the fulfilment process and proactively manage all administrative activities from booking to assessment authorisation
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What Experience You'll Bring
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Highly developed verbal & written communication skills with the ability to influence stakeholder outcomes
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Previous experience working in the Insurance industry, with demonstrated strong customer service skills
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Robust computer skills with previous experience working with industry specific programs, or the ability to quickly learn the necessary systems
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Ability to effectively prioritise tasks and manage workload, with the ability to adapt to unexpected demands and a team player
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Able to manage challenging situations in a calm and professional manner, with a problem solving, solutions focused approach
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Location – Lidcombe: This role is based at our Lidcombe Insurance Assessment Centre and is an on‐site role.
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Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
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Grow with us - we've got learning and professional development opportunities to suit everyone.
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Give back - our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
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Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on‐site events throughout the year, family fun days and annual celebrations.
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Perks App - Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas
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About Us
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Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
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Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.
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We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!
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Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

📌 Claims Assessment Support Specialist (Sydney)
🏢 Auto & General Australia
📍 Sydney