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Job Description
Mandatory AirWatch MDM support and maintenance experience
Opportunity to work and coached by MDM solution architect
Permanent role with great learning opportunity
Our Client:
Our client is Telstra Enterprise partner and we are looking candidate who is expected to act as a technical expert for mobility solutions especially Airwatch for external clients (enterprise level clients) by providing a combination of project and BAU support services.
Common Requirement
:
Excellent problem identification and technical problem-solving skills.
Strong problem solving and deductive reasoning skills to gain quick resolutions in a professional and timely manner with an emphasis on high-quality customer service often under tight customer deadlines.
Strong over the phone support skills and ability to compose, clear and concise technical communications.
Job tasks and responsibilities
Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers.
Have proven expertise in supporting, maintaining and troubleshooting"complex"
Air watch
or any equivalent MDM systems
Experience with Design and implement of simple MDM solutions for the clients will be highly regarded
Address client queries over the phone and resolve their mobile devise related issues




Work with the Solution Architect to implement the solutions
Network Administration Experience: Firewalls ,Network Infrastructure ,VPN ,DNS
Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.
Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
Experience: You MUST have:
2-4 years work Experience asa System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc
Strong understanding of servers & configuration & maintenance: Windows Server ***********, Exchange , Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS
Strong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc
Technical Certification in one or more MDM Products (AirWatch, MobileIron,XenMobile, Symantec MDM, Positive Tech)
Someone who has the ability to mentor, teach and grow a small team from within to support growing customer requirements.
Must have great communication and documentation skills.
What is on offer:
Competitive remuneration
Opportunity to grow into the solution architect role
Mentoring for MDM (Mobile Device Management) Airwatch Solutions design and implementation by solutions architect
Other titles for this role in other organisation might be: Service Desk Analyst, Mobility support Specialist, MDM support Analyst, System Administrator, Junior System Engineer
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📌 Airwatch Mdm Support Analyst (Melbourne)
🏢 Appetency Recruitment Services
📍 Melbourne