Job Description
Joondalup & Clarkson Branches – Customer Banking Specialist (FT and PT)
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City of Joondalup, Western Australia, Australia · Perth, Western Australia, Australia
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Aug 21, ****
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We are building a talent pool for upcoming full-time and part-time opportunities across our Northern Perth branch network!
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Rosters can be between ******* hours/week
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See yourself in our team
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The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
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Do work that matters
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In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.
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More specifically you will:
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Build a personal connection with customers through meaningful conversations
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Work with customers to help them use our in-branch technology and digital banking options
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Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
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Complete Financial Health Checks to assess customers' financial needs and identify any changes
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Perform interviews and process applications for personal loans, credit cards and associated products
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Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
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Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
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Engage with customers by participating in community events and fundraising activities
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Look out for the safety and wellbeing of your team
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Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
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We're interested in hearing from people who
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Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
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Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
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Can demonstrate an ability to work in a busy, commercial and driven retail workplace whilst seeing the big picture for customers and providing them with holistic solutions
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Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.
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We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on ************.
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Commonwealth Bank is Australia's leading financial services provider, offering a comprehensive range of banking, investment, and insurance solutions to individuals and businesses.
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Location City of Joondalup, Western Australia, Australia · Perth, Western Australia, Australia

📌 Joondalup & Clarkson Branches - Customer Banking Specialist (Ft And Pt) (Perth)
🏢 Commonwealth Bank
📍 Perth