Close to public transport | Sydney CBD | Funky Offices | Employer of choice Attractive remuneration package | Full time permanent position | Fun Team Growing Business | Continuous Learning and Study Support | Industry leader Our Client is an established Australian-owned financial services organisation and an Employer of choice.
Our Client Our Client is an established Australian-owned financial services organisation specialising in debt resolution and customer support, committed to ethical practices, innovation and fostering professional growth within a cooperative team environment.
The Role
This position involves assessing and managing customer hardship applications with a focus on fair, compliant and empathetic outcomes in line with regulatory requirements.
Negotiate and establish repayment arrangements including payment plans, settlements and temporary relief options
Conduct financial assessments reviewing income, expenses and repayment capacity while identifying vulnerable customers
Ensure all interactions and records meet ASIC guidelines, NCCP obligations and industry standards using the CRM system
Monitor arrangements,



follow up with customers and liaise with operations, compliance and management teams
Escalate complex matters or complaints and contribute to improving internal hardship policies and procedures
Requirements
Minimum 3 years' experience in hardship, collections or credit management
Proven background in debt collections with sound understanding of ASIC requirements and NCCP obligations
Excellent negotiation, communication and problem-solving skills for handling sensitive conversations
High attention to detail, organisational skills and ability to manage high-volume cases
Experience with collections or CRM systems and a professional, empathetic, ethical mindset
Remuneration and Benefits
Competitive $80k package based on experience
Supportive and professional team environment
Opportunities for career growth and advancement
Ongoing training and professional development
Collaborative workplace focused on ethical practices
Regular corporate incentives
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📌 Hardship Officer (Sydney)
🏢 Byron Thomas Recruitment
📍 Sydney