Set and lead experience strategy at scale across complex journeys and portfolios
Translate enterprise strategy into cohesive, future-focused experience frameworks
Provide senior craft and design leadership across UX and UI outcomes
Own usability, accessibility, coherence and quality of design execution
Resolve complex design problems and establish experience guardrails
Partner with CX, Digital Product, Technology and senior stakeholders on experience roadmaps and backlog prioritisation
Guide tradeoffs based on customer value, risk and business impact
Embed and govern the Group Design System
Drive accessibility maturity and identify reusable patterns
Ensure consistent, scalable experiences across markets and channels
Use insights, validation and performance measures to reduce experience risk and improve customer and business outcomes
Uplift the Design Practice through leadership, coaching and continuous improvement
Deliver end-to-end UX and UI design across digital products, channels and services as part of a nine-month AI and automation project
Requirements
A tertiary qualification, or equivalent formal education, in design, psychology, business, technology or IT
Solid grounding in human centred digital disciplines
Extensive experience across UX, UI and user research within complex digital product or service environments
Expertise in experience strategy and end to end design
Ability to define, govern and evolve customer journeys across multiple touchpoints and channels
Strong hands-on design capability across web, responsive and mobile platforms
Exceptional attention to usability, accessibility, consistency and visual quality




Ability to integrate user research, data and insights into experience direction and design decisions
Experience using design systems to translate complex problems into scalable solutions
Experience working in Agile environments
Experience partnering with CX, Digital Product and Technology teams
Experience ideally within regulated or complex domains
Previous experience working with AI automation to leverage an uplift in process
Core Competencies
Demonstrates expertise in experience strategy, UX and UI design, and user research, with a strong focus on usability, accessibility, and design quality across digital products.
Proven ability to lead design initiatives, integrate insights into decision-making, and collaborate with cross-functional teams in complex environments.
Highest-signal resume keywords
Experience Strategy
UX Design
UI Design
User Research
Agile Environments
Hard Skills
Human Centred Design
End-to-End Design
Design Systems
Usability
Accessibility
Responsive Design
Mobile Design
Data Integration
Customer Journey Mapping
Complex Problem Solving
Soft Skills
Leadership
Coaching
Collaboration
Attention to Detail
Continuous Improvement
Certifications & Qualifications
Tertiary Qualification in Design
Tertiary Qualification in Psychology
Tertiary Qualification in Business
Tertiary Qualification in Technology
Tertiary Qualification in IT
Industry Keywords
Digital Products
User Experience
User Interface
CX
AI Automation
Regulated Domains
Complex Domains
Design Practice
Experience Frameworks
Experience Guardrails
#J-*****-Ljbffr

📌 Senior Ux Designer (Melbourne)
🏢 Jobtailor
📍 Melbourne