Strategic Account Manager / vCIO - Mel J-6v6zzs
We have successfully filled role however you are not late!
Our clients recruit for this role throughout the year.
Thus, if you find this role suitable, we recommend you apply for the role and we shall approach you the next time this position becomes available.
Job Description
Consulting role with strategic focus on clients' IT environment
Manage a portfolio of customer helping clients with IT strategy and
Sales focused role but sales as bi-product of good client IT strategy
Fantastic Work Environment – unique career opportunity
Our client an established, successful Managed Service Provider to small and medium enterprises throughout Australia.
They offer our clients a range of services including 24 hour service desk, network monitoring, telephony and WAN solutions, private and public based cloud based solutions, software development, software support and other project based works.
About the role
You will the acting as the strategic IT advisor to a number of small to medium size businesses.
A few unique aspects of the role are:
You must have a good technical understanding and MUST have a strategic view about your assigned client's organization, their IT infrastructure and how you can help them meet their long-term goals
You must be a extremely strong with rapport and relationships building
Strategic Account Manager role is a 100% strategic consulting role – we are looking for sales focused individuals but we are not looking for transactional sales individuals – we are looking for IT strategy focused and relationship driven sales strategists
The role does have an sales/revenue KPIs as a by-product of improvements you will bring in the client's environment
The role does not require you to do hands on technical work
You are expected to understand client requirements and help your portfolio of customers meet their vision.
You will have pre-sales help in the organization to help you design the solution and SDM shall be responsible for delivering the solution
You must have experience formulating Strategy meeting customers' needs and objects and experience delivering Service Strategy to Plan/Service Design that delivers to business objectives.
Roles and Responsibilities
Consulting, providing solutions, helping improve client IT setting and assisting the clients to meet their vision by removing IT as a pain area
Act as a IT Strategy advisor for a number of clients
Conduct regular meeting / strategic workshops with the clients
Liaison with the internal MSP team to ensure client's objectives are met
Act as final escalation / touch point for the customer (not a technical hands on touch point)
Help identify / build a long term IT strategy for the clients
Reduce clients IT risk and help them get time back in the day
Ability to become a trusted advisor for the client
Key Result Area
Health of customer
Revenue generated as a bi-product of advise
Experience
A well rounded IT and IT management experience
Strong Strategic IT consulting (internal or external) experience
Experience within a Managed Services environment, supporting multiple Customers' (preferred)
Strong technical understanding and IT Account Management background
Previous experience of running own business (shall be looked at favourably)
Strong communication and relationship building experience
Several years experience in strategic IT advisory role
Qualifications & Other Requirements
Tertiary qualifications in an IT or related discipline
Drivers licence & willingness to travel
What is on offer
Base Salary + super
Excellent strategic consulting & client engagement role
Excellent culture & work environment
Other titles for this role in other organisation might be: Senior IT Consultant, Subject Matter Expert, Infrastructure Specialist, Principal Solutions Expert, IT Manager.
Head of IT, Director of Technology, Technology Consultant, Client Success Consultant, IT Director
Other Suggested Jobs
ICT BDM
Business Development Manager – IT Managed Services
Sales Support (Telstra Enterprise Partner and Managed Services Provider)
Sales & Marketing
(Melbourne - Inner southern suburbs )
Sales & Marketing
(Melbourne - All Suburbs )
#J-*****-Ljbffr