Job Description
Career Area:
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Product Support
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Job Description:
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Your Work Shapes the World at Caterpillar Inc.
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When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
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As the Technical Representative for the Resource Industries Sales, Service & Technology division of Caterpillar you will be the primary conduit between the dealers and customers for product performance and problem management within an assigned territory.
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This role reports to a locally based Product Support Manager and works closely with various product groups, dealers and customer contacts to provide technical support for Caterpillar's extensive range of mining products.
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This role provides an opportunity to make a difference to both the Caterpillar product and our customer's experiences. This role is perfect for someone who enjoys problem solving and variety in their work.
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Job duties but not limited to:
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Work closely with dealers and customers to identify Continuous Product Improvement (CPI) opportunities for the ongoing improvement of our products.
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Assist Product Groups with prioritization of CPI's by providing required commercial impact statements, Voice of Customer and Dealer feedback.
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Be Caterpillar's lead for Product Problem Management discussions with dealers and customers.
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Act as a key resource to support execution of product performance improvement initiatives at target sites.
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Manage service and commercial goodwill support administration across allocated dealers and customers.
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Support NPI (New Product Introduction) and NMI (New Market Introduction) launches in the allocated territory.
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Background Experience:
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A tertiary qualification within a relevant field, or equivalent experience
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Prior experience in a field position
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Ability to work independently and to communicate effectively with others in the work group, dealer personnel and customers
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Proven ability to communicate and negotiate across all levels of the organisation
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Must be able to work collaboratively with Dealers, Caterpillar and the customer to meet deliverables
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Excellent interpersonal and communication skills
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Must will be willing and able to travel both internationally and locally
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Desired Skills and Experience:
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Previous experience working with a dealer network an advantage
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Exposure to Six Sigma principles
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Perks
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Competitive remuneration package including a great bonus structure and share options.
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Intentional career development with exposure to global teams and markets.
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A strong commitment to safety and your wellbeing
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An inclusive workplace culture focused on quality, customer service and the environment
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A commitment to diversity and inclusion, equal opportunity, and equal outcome
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The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
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Caterpillar of Australia is not currently hiring foreign national applicants that require or will require sponsorship.
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This is a permanent full-time position, 5 days per week in the office.
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Posting Dates:
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August 26, **** - September 6, ****
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Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

📌 Technical Support Representative (Western Australia)
🏢 Caterpillar
📍 Western Australia