Location: Perth, Western Australia Type: Permanent Job #***** Salary: A$90,000 About the Role Our client is looking for a Customer Success Consultant to join their growing organisation.
You'll own a defined territory, spend meaningful time onsite with customers, and play a key role in improving school outcomes through strong relationships, practical guidance and proactive support.
Key Responsibilities Own and grow relationships with a portfolio of customers across your territory Deliver onsite visits, workshops and stakeholder sessions to support product adoption Guide customers through best-practice usage and help solve workflow challenges Identify risks and intervene with practical solutions Work closely with internal teams (support, product, leadership) to advocate for customer needs Maintain strong account rhythm: planning, follow-ups,



and outcome tracking Skills Experience A highly engaging communicator who builds trust quickly (in person and on the phone) Experience in Customer Success, Account Management, Implementation, Training, or Client Services (SaaS/tech exposure ideal) Comfortable presenting, training, and facilitating sessions with diverse stakeholders Robust organisation skills and the ability to manage a territory-based schedule Comfortable with regular travel (including multi-day trips; up to 3 nights away at a time) Ability to work in environments involving children/schools (background checks may apply) This role requires someone who is confident dealing with people, has excellent problem solving skills, and thrives on being "in the field" rather than behind a desk.
If you are interested in learning more about this position apply or email ******

📌 Customer Service - Exclaim It (Western Australia)
🏢 Exclaim IT
📍 Western Australia