Position Summary This role works closely with store teams and cross-functional departments to ensure operational excellence, deliver exceptional customer experiences, and drive commercial results.
Reporting to the GM, the role is responsible for monitoring retail performance, implementing operational initiatives, supporting new store projects, and coordinating business activities across Marketing, Supply Chain, Finance, Training, and Visual Merchandising.
The role also plays a key part in developing current B2B business opportunities, supporting the growth of the eCommerce channel, and contributing to sales planning, reporting, and business analysis.
This position requires a commercially minded, hands-on individual with strong organisational and stakeholder management skills, capable of balancing operational execution with business development to support the company's continued growth.
Key Responsibilities Retail Operations Manage the day-to-day operations of the retail network, ensuring consistent brand standards, service excellence, operational efficiency, visual merchandising, and stock availability.
Work closely with store teams to achieve sales targets by monitoring sales performance, analysing KPIs, and implementing action plans to improve commercial results.
Prepare regular sales reports, operational updates, and performance analysis for management.
Support new store openings, refurbishments, and other retail development projects.
Coordinate the rollout of new operational procedures, systems, initiatives, and seasonal campaigns across all stores, ensuring compliance with company standards.
Manage work closely with Store Managers to monitor store performance, customer service standards, mystery shopping results, Google Reviews, and other customer experience initiatives.
Collaborate with the Visual Merchandising team to ensure stores consistently meet brand presentation standards.
Identify operational improvement opportunities and recommend solutions to enhance efficiency, profitability, and customer experience.
Cross-functional Collaboration Act as the key liaison between Retail Operations and internal support functions, including Marketing, HR, Supply Chain, Training, Finance,



and Visual Merchandising.
Approve local marketing initiatives and review sales performance and return on investment.
Coordinate with Product Marketing and Supply Chain on seasonal product launches, novelties, and promotional activities.
Work with Demand Planning and Supply Chain to forecast stock requirements and maintain optimal inventory levels.
Partner with the Training team to support retail capability development, customer service initiatives, and operational excellence.
Customer Experience CRM Support the delivery of exceptional customer service by driving service standards and customer satisfaction initiatives.
Promote the effective execution of the brand's loyalty and CRM programs, encouraging customer enrolment and engagement.
Work closely with store teams and Marketing to analyse customer data and contribute to CRM campaigns that improve customer acquisition, retention, and lifetime value.
B2B Corporate Sales Identify, develop, and secure new B2B opportunities across corporate gifting, hospitality, events, and strategic partnerships.
Represent the brand with a strong understanding of its heritage, craftsmanship, and premium positioning.
Develop tailored proposals and quotations, working collaboratively with internal teams to deliver outstanding customer solutions.
Manage the end-to-end B2B sales process, including lead generation, prospecting, negotiations, order management, account servicing, and relationship development.
eCommerce Support Support the ongoing growth of the eCommerce business by coordinating online product presentation, promotional activities, inventory availability, fulfilment alignment, and customer experience improvements.
Monitor online performance and provide insights and recommendations to optimise digital sales.
Business Planning Reporting Assist with sales budget planning,



forecasting, and periodic business reviews.
Analyse market trends, competitor activity, and commercial opportunities to support the growth of Retail, B2B, and eCommerce channels.
Undertake any other duties as reasonably assigned by management.
Skills Experience Experience Minimum 5-7 years' experience in retail operations, retail management, business development, corporate sales, or a similar commercial role.
Experience within premium retail, luxury retail, food beverage, FMCG, or consumer brands is highly regarded.
Demonstrated experience in analysing sales performance, KPIs, and implementing initiatives to improve business results.
Experience supporting multi-site retail operations and working with cross-functional teams.
Proven experience in B2B sales, corporate partnerships, or key account management is essential.
Exposure to eCommerce operations, digital sales, or omnichannel retail is desirable.
Experience with store openings, retail projects, or operational process improvements is highly regarded.
Skills Competencies Strong commercial acumen with the ability to identify growth opportunities and drive business performance.
Excellent analytical skills with advanced proficiency in Microsoft Excel and experience preparing sales and performance reports.
Strong project management and organisational skills, with the ability to manage multiple priorities in a quick-paced environment.
Excellent communication and interpersonal skills, with the ability to build effective relationships across all levels of the business and with external partners.
Robust negotiation, influencing, and stakeholder management skills.
Customer-focused mindset with a passion for delivering exceptional retail experiences.
High level of initiative, accountability, and problem-solving ability.
Ability to work independently while collaborating effectively within a team environment.
Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word); experience with PowerBI, POS, CRM, or retail reporting systems is advantageous.
Willingness to travel as required to support stores, projects, and business initiatives

📌 Retail Operations & Business Development Executive (New South Wales)
🏢 JIVARO recruitment
📍 New South Wales