Global FMCG | Claims, credits & investigations | High-volume role with strong systems, reporting and stakeholder focus | Hybrid Working
We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally.
We hold one of the most prestigious and comprehensive brand portfolios in the industry with premium brands including: Absolut vodka, The Glenlivet Scotch whisky, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur and Mumm and Perrier-Jouët champagnes.
The opportunity As our Credit and Claims Controller – Pacific, you will support the accurate and timely management of customer claims and credits across Australia and New Zealand by investigating issues, processing credits, and partnering with key stakeholders to resolve disputes and improve outcomes.
Reporting to the Customer Services Manager – Pacific, you will play a key role in ensuring claims are handled efficiently, compliantly, and with strong visibility through reporting and root cause analysis.
This role is ideal for someone with claims, credit control, accounts receivable, supply chain, or logistics administration experience, along with strong attention to detail and a proactive, problem-solving mindset.
Tasks & Responsibilities
Manage the end-to-end processing of stock and pricing claims, including logging, investigation, validation, closure, and documentation.
Raise credit notes and recharges in JD Edwards (E1), ensuring accurate reason coding and compliance with internal frameworks.
Investigate claims and disputes with 3PLs, transport providers, Customer Service, Supply Chain, Sales, and Finance to identify and resolve root causes.
Deliver accurate fortnightly and monthly KPI reporting across claims, credits, recoveries, ageing, and service performance.
Support process improvement initiatives, system testing, SOP development, and general operational administration across Integrated Operations.
What you will bring to the role
Experience in claims processing,



credit control, accounts receivable, warehouse administration, or supply chain operations.
Strong attention to detail and a high level of data accuracy.
Excellent problem-solving and analytical skills, with the ability to investigate issues and identify root causes.
Strong ERP system experience, ideally with JD Edwards or SAP, plus advanced Microsoft Excel skills.
Explicit communication and stakeholder management skills, with the ability to work effectively across multiple teams and external partners.
Conviviality: the Pernod Ricard Way
Working at Pernod Ricard is all about igniting conviviality in all that we do.
Derived from the French word, convivialité... it means human connection, authenticity, friendship, and fun.
Conviviality is energy, spirit and charisma, and is a core philosophy around how we live and work at Pernod Ricard.
Guided by our four core values; we are team players, dream makers, trailblazers, movers and (cocktail) shakers.
We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!
We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated.
Our values are lived, they drive our behaviours, and it's what brings our culture to life.
Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution.
Our mix of benefits
Product allowance
Hybrid and flexible working
Summer hours
Employee Assistance Program
Generous parental leave policy
Career development




Office drinks & events
Inclusive culture ERG
Joining and contributing to an Inclusive workplace
As Créateurs de Convivialité, we are committed to better reflect the richness of our society, the marketplace, and communities in which we operate.
We believe that it is the best way to build effective teams, understand our consumers by market and sustainably grow our business.
Pernod Ricard is part of Forbes World's Best Employers and has been recognized by Equileap among the top 100 Employers for Gender Equality.
As a skills-based organization, we ensure fair processes and equal opportunities for all candidates and team members by assessing your skills against role expectations.
We recognize that some of you might need extra support with your application, require accommodations or special arrangements for your interview, if this is the case, please contact us, we would be delighted to support you and welcome your application.
Job Posting End Date: Target Hire Date: ********** Target End Date:
Pernod Ricard is a worldwide leader in the spirits and champagne industry, blending traditional craftsmanship, state-of-the-art brand development, and global distribution technologies.
Our prestigious portfolio of premium to luxury brands includes Absolut vodka, Ricard pastis, Ballantine's, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur and Mumm and Perrier-Jouët champagnes.
Our mission is to ensure the long-term growth of our brands with full respect for people and the environment, while empowering our employees around the world to be ambassadors of our purposeful, inclusive and responsible culture of authentic conviviality.
Pernod Ricard's consolidated sales amounted to € 10,959 million in fiscal year FY25.
Pernod Ricard is listed on Euronext (Ticker: RI; ISIN Code: FR**********) and is part of the CAC 40 index.
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📌 Credits & Claims Controller (Sydney)
🏢 Pernod Ricard España
📍 Sydney