AO3 Business Support Officer– WHS Team
Construction & Maintenance Division
Hourly Rate: $***** per hour + superannuation
QLD Government opportunity
Initial contract from 21/09/2026 – 18/12/2026 + likely ongoing contract
About the Role
We are seeking a motivated and customer-focused Business Support Officer to join a busy and fast-paced Workplace Health & Safety Team, based in Townsville.
This is an excellent opportunity for an experienced administrator who enjoys providing high-quality support services, coordinating travel arrangements and delivering exceptional customer service to a wide range of stakeholders.
Key Responsibilities
Provide efficient, high-quality customer service to internal and external stakeholders.
Coordinate travel bookings including flights, accommodation, car hire, ferries and charter services.
Manage incoming and outgoing correspondence, including phone calls and emails.
Maintain accurate records and update information systems.
Compile reports, documentation, registers and administrative records with a high level of accuracy.
Develop, maintain and improve administrative procedures, manuals and registers.
Support the team with general administrative functions and recurring operational tasks.
Liaise with suppliers,



customers and stakeholders to support the timely delivery of services.
About You
To be successful in this role, you will have:
Previous administration experience in a fast-paced setting.
Strong customer service and stakeholder engagement skills.
Excellent written and verbal communication abilities.
High attention to detail and strong organisational skills.
Previous exposure to WHS is highly desirable
Previous experience within construction, insurance repairs, engineering or government is highly desirable
Demonstrated proficiency across the Microsoft Office Suite, including Excel
Ability to prioritise workloads and meet deadlines
A proactive approach with the ability to work both independently and as part of a team
A current driver's licence (mandatory)
What's on Offer?
Initial short-term government contract opportunity, with strong extension potential
Competitive AO3 hourly rate
Supportive and collaborative team environment
Valuable experience within a government business area
Immediate opportunity to contribute to an essential service delivery team
Dedicated recruitment consultant, EAP, and access to corporate discounts!
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📌 Ao3 Whs Business Support Officer (Townsville)
🏢 empire group
📍 Townsville