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Team Assistant Finance Marketing Support 12 Month
jobs in
Australia
Job Overview
The Technical Support Specialist will provide expertise in IT/Networking, manage and support payment systems and contribute to process building and documentation efforts. The role is critical in maintaining service reliability and ensuring operational efficiency across all technical support functions.
Responsibilities
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Diagnose, troubleshoot, and resolve a range of hardware, software, and network issues in a timely and effective manner
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Perform routine maintenance and updates to network systems to ensure consistent and optimal performance at all times
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Assist with the setup, configuration, and ongoing security monitoring of network systems to ensure a secure and stable environment
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Troubleshoot and resolve payment related issues in a timely manner, working closely with relevant stakeholders to ensure minimal disruption to operations
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Ensure all payment processing activities comply with relevant security standards and protocols to maintain a secure and compliant environment
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Develop, implement, and maintain standard operating procedures (SOPs) and process documentation to support consistent and efficient operations across the business
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Create and maintain up to date technical manuals, user guides, and troubleshooting FAQs to support end users and technical staff across the organisation
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Collaborate with cross functional teams to identify areas for process improvement and ensure all technical support activities are aligned with organisational goals
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Actively participate in the on-call rotation, providing responsive after-hours technical support where operationally required to ensure continuous coverage and minimal disruption to business operations
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Respond to and resolve urgent technical issues in a timely manner to minimise downtime and maintain service continuity across the business
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Communicate clearly and effectively with relevant stakeholders during incidents, providing timely updates throughout the resolution process
Required Skills / Qualifications / Certifications / Tech Stack
Essential
- 1 to 3 years of hands on experience in a similar role within a relevant industry, with a demonstrated ability to apply technical knowledge in a fast paced environment
- Demonstrate proven experience in managing and supporting payment processing systems and related technologies
- Proven ability to develop, implement, and maintain process documentation and standard operating procedures (SOPs), ensuring accuracy, relevance, and accessibility at all times
- Excellent communication and interpersonal skills with the ability to convey technical information clearly and confidently
- High level of attention to detail with a commitment to accuracy and quality across all aspects of work including documentation, system management, and incident resolution
- Demonstrated adaptability and flexibility to thrive in a agile and fast paced environment, managing competing priorities and adjusting to changing business needs.
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📌 Team Assistant – Finance & Marketing Support (12‐Month) (Bunbury)
🏢 Cbre Group
📍 Bunbury