Suicide Prevention Peer Worker – Lived Experience Warmline (Part time, 22.8 hours/week)
Turn your lived experience into hope for others, join our team and make a real impact
Use your lived experience to provide meaningful connection and support
Make a real impact in a purpose-driven, peer-led suicide prevention service
About Suicide Prevention Warmline
The Warmline is a free, peer-led phone support service for people experiencing distress, suicidal thoughts, suicide attempts or bereavement. It offers emotional support and genuine connection from someone who gets it, someone who's been there. Warmline provides a safe space where people can speak with a trained peer worker who uses their own lived experience to offer empathy, hope and understanding. Whether a person is in distress, grieving or navigating life with suicidality, Warmline meets them where they are. Support is available seven days a week, including evenings and weekends, with the option of one-off or ongoing scheduled calls.
About the Role
You will provide compassionate, phone-based support to people seeking connection and understanding. Your own recovery journey and lived experience will be at the heart of the work by offering participants a space where they feel validated, safe, heard and respected.
Key responsibilities:
Responding to initial call and conducting scheduled support calls
Holding non-judgmental, peer-based conversations that support to validate and empower participants
Supporting participants to develop personalised coping strategies and safety plans
Exploring distress, identifying strengths, and promoting wellbeing through shared experience
Working closely with the Suicide Prevention Team Leader to ensure participants are matched and supported appropriately
Shift Details
Part-time position (22.8 hours/week)
Monday: 12pm - 6.48pm
Tuesday: 11am - 6pm
Wednesday: 2pm - 8pm
Saturday: *****pm - 5.30pm
This is an office-based role and can be in Gympie or Rockhampton.
About you




You are someone with the ability to connect deeply and authentically through your shared experience. You believe in the power of hope and recovery and you want to help others find their way through difficult times.
You'll bring:
Lived experience of suicidality or suicide bereavement and a personal recovery journey
A compassionate, non-judgmental approach and strong communication skills
Confidence in building rapport and holding meaningful conversations
A willingness to support others in safety planning and navigating support pathways
Requirements:
The right to work in Australia
Current Driver's Licence and ability to travel if required
NDIS Worker Orientation Module Certificate - Free online course
National Police Records Check
NDIS Worker Screening Check
Working with Children Check (Blue Card in QLD)
Desirable:
Certificate IV in Mental Health, Mental Health Peer Work, or equivalent experience in community or mental health services
What We Offer
A purpose driven culture where people can thrive, everyone is respected, and differences are valued
An equitable, diverse, and socially inclusive work environment
Salary and Benefits
Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
Meal and Entertainment allowance via salary packaging up to $2,650 per annum
Receive 17.5% leave loading every time you take annual leave
Paid parental leave after 12 months of ongoing employment
Access for you and your family to our Employee Assistance Program
A workplace that values diversity, lived experience, and peer connection
Safety and Inclusion
We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
We are committed to the safeguarding of children and vulnerable people.
Recruitment Process
All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.
We kindly request that recruitment agencies do not contact us.
Contact
Please contact Nicola Griggs via email at
Application Deadline
Applications Close 20/09/2026
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📌 Peer Wellbeing Worker - Warmline (Rockhampton)
🏢 Wellways Australia
📍 Rockhampton