St John WA has been serving the Western Australian community since ****. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.
We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.
About the Role:
We are looking for a
Resource Dispatcher
to join our Patient & Community Transport Services Team based in Belmont on a
Casual Basis
.
The Resource Dispatcher is responsible for the efficient coordination and dispatching of patient and community transport services crews, ensuring on-road personnel (including staff and volunteers) are well supported to deliver secure, timely, and reliable services. This role focuses on exceptional customer service to crews, effective fleet coordination, and responsive problem-solving to maintain high service standards.
What You'll Do:
Coordinate and dispatch transport crews, ensuring the right resources are allocated to meet booked pick-up times and service requirements
Monitor vehicle and crew movements and manage operational changes
Maintain accurate information across patient transfer and dispatch systems
Managing the daily response times and KPIs
Allocate resources efficiently to maximise service delivery
Support on-road personnel and act as a key point of contact




The Communication centre is operational between 6am – 10pm and you will be rostered to shifts within these operational hours.
What you'll need:
Experience in dispatch, logistics, fleet or resource coordination (highly desirable)
Strong organisational, problem-solving and time-management skills
Excellent communication skills and attention to detail
Confident using multiple systems, including MS Office
Able to work independently in a shift-work environment
Knowledge of the WA health system (desirable)
What's in it for you?
The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:
Salary Packaging with Maxxia (Pro rata)
Consumer discounts
Complimentary First Aid Training
Complimentary ambulance cover
Resource Dispatcher - PD ****.docx
Applications close on
Monday 21st September **** at 6:00pm
St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.
St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.
St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.
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📌 Resource Dispatcher (Perth)
🏢 St John Ambulance Western Australia
📍 Perth