Department Name Queen Victoria Building, Sydney
City Sydney
Postal Code *****
Country Australia
Job Type Full time
Industry Luxury Retail
About Us
Founded in ****, Browns is a family-owned jeweller that crafts the finest diamond jewellery in South Africa. We focus on classic, timeless and sophisticated designs. Making us an iconic brand with a rich heritage.
We pride ourselves on offering quintessentially South African designs, crafted by South Africans for South Africans and the rest of the World.
Job Description
Leadership:
Demonstrate solid leadership by setting a positive example, driving motivation, and nurturing the potential of your team
Business Management:
Manage all functions of the boutique effectively, including but not limited to: operations, compliance, reporting and training
Deliver a Luxurious Client Experience:
Provide world‐class, personalised service and support the team in building long‐term client relationships by leveraging available tools
Drive Sales & Exceed Targets:
Lead from the front to drive sales, exceed targets and KPIs, whilst supporting your team in achieving theirs
Cultivate Lasting Client Relationships:
Lead from the front by building and nurturing a loyal client base and coaching your team
Uphold Brand Excellence:




Personally represent the brand with sophistication and professionalism, whilst coaching your team to do the same
In-Store Experience:
Responsible for boutique presentation and ensuring excellent standards are upheld through visual merchandising, standards and the client in-store journey
Requirements
Leadership Experience:
5+ years of retail management experience leading a team of 5+, with a proven track record of success in a store management role, ideally in jewellery.
Business Acumen:
Strong business acumen, analytical skills, and a strategic mindset.
Sales Driven:
Proven ability to drive sales and exceed targets in a luxury jewellery environment, with a deep understanding of client needs, and a passion for delivering exceptional service.
Client-Centric Approach:
Exceptional interpersonal skills, with a commitment to creating memorable, personalised experiences for clients.
Presentation and Professionalism:
Impeccable grooming and presentation to uphold the brand's luxury standards.
Languages:
Fluent in English (written and spoken)
Availability:
Flexible to work retail hours, including weekends and public holidays.
Cultural Fit:
Motivated by building highly effective teams and passionate about fine jewellery
#J-*****-Ljbffr

📌 Boutique Manager - Queen Victoria Building, Sydney
🏢 Brownsjewellers
📍 Sydney