We are looking for a Branch Concierge to join our Maddington branch on a part time, ***** hour per week basis!
Before applying please ensure you are available to cover the following roster:
Roster ****** hours per week):
Monday, Tuesday and Wednesday: 9.15am - 4.15pm.
About the role
The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.
Responsibilities
Build a personal connection with customers through meaningful conversations
Work with customers to help them use our in-branch technology and digital banking options
Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
Complete Financial Health Checks to assess customers' financial needs and identify any changes
Perform interviews and process applications for personal loans, credit cards and associated products




Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
Engage with customers by participating in community events and fundraising activities
Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
What we are looking for
Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
Can demonstrate an ability to work in a busy, commercial and driven retail setting whilst seeing the big picture for customers and providing them with holistic solutions
Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first
If this sounds like the role for you then we would love to hear from you.
Contact
We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on ************.
Advertising End Date: 17/09/2026
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📌 Branch Concierge - Maddington (18.75Hr/Wk) (Western Australia)
🏢 Cba
📍 Western Australia