IMPACT Community Services Limited
(IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since ****, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
Why IMPACT?
We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:
A fortnightly Rostered Day Off (RDO) and enjoy a long weekend
Salary packaging up to $18,500 per year to increase your take home pay
Birthday bonus day off
Paid 2 hours per month to donate to a worthy cause of your choice
Opportunities for advancement with our 'grow your own' approach
Leadership programs with the Institute of Managers and Leaders
Leaders Lab, development support for employees aspiring to leadership roles
Workplace Chaplaincy for face to face, confidential support+ external employee assistance program
Reimbursement for Working with Children clearance (after completed probation)
About the chance
We are seeking two full-time roles as a
Child and Youth Mentor
with our Family Mental Health Support Service (FMHSS) program in Hervey Bay. The key elements of these roles are to provide a range of flexible, responsive, non-clinical mental health services to meet the needs of children and young people affected by, or at risk of, a mental health condition, and their families and carers.
What you'll be doing
Provide short and long-term interventions including assessments, goal setting, Family Action Plans, referrals, and practical support.




Deliver ongoing case management and continuity of care to young people and families within a culturally sensitive environment.
Conduct needs and risk assessments to identify appropriate supports and pathways to improve client outcomes.
Build client capacity through education and evidence-based programs delivered individually and in group settings.
Connect clients with community resources and services through information provision, referrals, and advocacy.
Promote the FMHSS program and IMPACT services through community engagement and awareness activities.
Maintain accurate, timely and compliant client records including case notes, supportability, and departmental databases.
Ensure compliance with confidentiality, contractual obligations, legislation, and professional standards, including Child Safe and Disability Service Standards.
To succeed in this role, you will have
Certificate IV in Youth Work, Community Services or similar vocational qualification (Desirable)
Demonstrated experience supporting young people (up to 18 years) experiencing mental health challenges, with exceptional interpersonal and relationship-building skills.
Strong understanding of mental health, trauma-informed practice, and recovery-oriented approaches, with the ability to provide strengths-based, holistic and culturally appropriate support.
Knowledge of child development, early intervention and child protection principles,



with a commitment to achieving positive outcomes for children, young people and families.
Ability to manage challenging behaviours and respond calmly, professionally and sensitively in complex or unpredictable situations.
To find out more, view our Position Description and full list of staff benefits on our careers page
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal prospect to all.
IMPACT is proud to be an INCLUSIVE EMPLOYER ********* with the Diversity Council Australia
.
The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.
Together, We Move towards a future inclusive of all. This begins by acknowledging our presence on the lands of Aboriginal communities. IMPACT operates on the unceded lands of the Butchulla, Gureng Gureng, Wakka Wakka, Kabi Kabi, Wulli Wulli, Taribelang, Gurang and Byali.IMPACT has over 45 years of serving our communities and we are humbled in the presence of First Nations Peoples who share an ongoing connection to these lands for over 65,000 years. We are truly grateful to share and learn from their collective experiences.We respectfully live upon these lands, with good faith and a commitment to ongoing learning, sharing, caring and respecting these lands, the peoples, and the setting, together in humility.
Office ************
Free Call ************
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📌 Child And Youth Mentor - Hervey Bay
🏢 Impact Community Services
📍 Hervey Bay