Call Centre Sales & Service Consultant

Company: ReadySet Insurance
Reports to: Executive Director
Location: Sydney CBD
Employment Type: Full Time

About ReadySet Insurance

ReadySet Insurance is a fast-growing Australian travel insurance brand built on a simple promise, care, transparency and speed when customers need us most.

We combine strong underwriting expertise with a customer-first mindset to deliver simple, reliable travel insurance products for Australian travellers. As a startup, every team member plays a meaningful role in shaping our customer experience and growth journey.

Role Purpose

The Call Centre Sales & Service Consultant is responsible for delivering exceptional customer service while driving compliant sales outcomes.

You will manage inbound enquiries, assist customers with quotes and policy purchases, support policy servicing requests, and represent the ReadySet brand with professionalism and empathy at every interaction.

This role requires a balance of sales capability, compliance awareness, and genuine care for customers.

Key Responsibilities

Sales & Customer Acquisition

- Handle inbound sales enquiries via phone, email & Live Chat

- Convert enquiries into policy sales in line with compliance obligations

- Clearly explain product benefits, limits, excesses and key exclusions

- Assist customers with completing quotes and purchases

Customer Service & Policy Support

- Manage policy amendments, cancellations and documentation requests

- Provide support relating to cover questions pre and post purchase

- Assist customers with navigating online portals

- Ensure all documentation is issued accurately and promptly

Compliance & Risk Management





- Adhere to ASIC regulatory requirements and internal compliance frameworks

- Ensure accurate disclosure of pre-existing medical conditions

- Follow sales scripts and disclosure processes

- Maintain accurate file notes in CRM

- Escalate complaints in line with RG 271 requirements

Brand & Customer Experience

- Deliver service aligned with ReadySet values:

- Care: Show empathy and active listening

- Transparency: Provide transparent and honest information

- Speed: Respond efficiently and proactively

- Support review and feedback initiatives

- Contribute ideas to improve customer journeys and processes

Performance Metrics

- Conversion rate

- Sales revenue (GWP contribution)

- Quality Assurance score

- Call handling time & service levels

- Compliance adherence

- Customer satisfaction metrics

- Online Customer Reviews.

About You

Experience

- 1 to 3+ years in call centre sales or service and/or financial services

- Insurance or travel industry experience highly regarded

- Strong understanding of regulated sales environments preferred

Skills & Attributes

- Confident communicator with strong listening skills

- Natural relationship builder

- High attention to detail

- Comfortable discussing sensitive topics (e.g. medical disclosures)

- Resilient and performance-driven

- Thrives in a fast-paced startup environment

Why Join ReadySet?

- Join a growing Australian startup at an exciting stage

- Real career progression opportunities

- Collaborative team culture

- Ability to influence process and customer experience

Ready to Apply?

If you want to be part of a company where your contribution truly matters, we’d love to hear from you.

Apply now and join ReadySet Insurance.

📌 Call Centre Sales & Service Consultant (Sydney)
🏢 360 Underwriting Solutions
📍 Sydney